True Image Echo Server - Linux - E000101F4 error

Discussion in 'Acronis True Image Product Line' started by kjhurni, Oct 14, 2008.

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  1. kjhurni

    kjhurni Registered Member

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    I just installed TI Echo Server for Linux on SLES 10.1

    Install went fine.

    Build 8,072 (this is the Trial/Eval version)

    I run the True Image Echo Server and it comes up immediately with:

    E000101F4: Acronis True Image Echo Server has not found any hard disk drives.

    This is on an HP BL460c Blade (there's no recovery manager installed, this is SLES, not Windows).

    We boot from the SAN using QL mezzanine boards with the built-in kernel driver using MPIO.

    I tried searching the forums, but apparently even the advanced search can't do "and". So if I type in the error code I get lots of hits that seem to do with Windows, but this is Linux.
     
    Last edited: Oct 14, 2008
  2. NumLock

    NumLock Registered Member

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    Uninstall the current build and give the latest build (8163) a try:
    Also make sure that the service is properly running; #/etc/init.d/acronis_agent status

    and that SNAPAPI has been compiled succesfully.
     
  3. kjhurni

    kjhurni Registered Member

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    I would, but Acronis only lets you have the old build 8, 072 on an eval.

    There's no option to obtain the latest released code. You cannot register the eval version, so you can't update it.

    If you know of a way to get the latest version as an eval/trial, please enlighten me, but I've tried THREE times and each time, the download gives me the old build 8,072 version.
     
  4. NumLock

    NumLock Registered Member

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    On October 3 they released build 8163 for ATI-SL. Or try this download link (that was given to me): Click Me
    This should be build 8163 if it is still active. If not, try to download one more time from the USA site.

    Were there any SNAPAPI errors? did the original installer compiled SNAPAPI without any problems? you didn't skip compiling the SNAPAPI did you?

    make sure to have the following RPMs installed and run the installer again.
    -glibc-devel
    -gcc
    -kernel-source (make sure that the version of kernel-source is exactly the same as the current kernel you are using or else an error will occur when compiling)

    To know what current kernel you are using type uname -r at the shell.
     
    Last edited: Oct 17, 2008
  5. kjhurni

    kjhurni Registered Member

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    Thanks. I'll try that.

    To answer your other questions:

    The SNAPAPI thingy recompiled successfully for the SLES10 SP1 kernel.

    No errors there.

    I'll remove the "current" old version I have and try the updated one.

    Thanks!

    (What's sad is that I even contacted their sales dept. to get the updated version and it's been two days with no response other than a sales call to ask what I was interested in evaluating, even though I specifically stated what I needed).

    So far, this is not looking good for Acronis.
     
  6. kjhurni

    kjhurni Registered Member

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    Well, the uninstall won't work ( just gave me an "aborted") I saw your post with the same issue, so I had to manually uninstall it.

    I downloaded the "new" version and ran the install. It died on the compile (ironically the "old" one worked just fine)

    The setup.log and make.log didn't really give a clear indication as to why.

    kernel version is:
    2.6.16.54-0.2.8-bigsmp

    Setup.log shows:

    make KERNELRELEASE=2.6.16.54-0.2.8-bigsmp -C /lib/modules/2.6.16.54-0.2.8-bigsmp/build SUBDIRS=/var/lib/dkms/snapapi26/0.7.29/build modules. . . . (bad exit status: 2)

    Error! Bad return status for module build on kernel: 2.6.16.54-0.2.8-bigsmp (i586) Consult the make.log in the build directory blah blah blah
    exited with status 10.


    make.log:

    WARNING: Symbol version dump /usr/src/linux-2.6.16.54-0.2.8-obj/i386/bigsmp/Module.symvers is missing; modules will have no dependencies and modversions.

    CC [M] /var/lib/dkms/snapapi26/0.7.29/build/snapapi26.o
    /var/lib/dkms/snapapi26/0.7.29/build/snapapi26.c:313: warning: 'dump_sessions' declared 'static' but never defined
    /var/lib/dkms/snapapi26/0.7.29/build/snapapi26.c:1104: warning: 'print_bio' defined but not used
    CC [M] /var/lib/dkms/snapapi26/0.7.29/build/snumbd26.o
    /var/lib/dkms/snapapi26/0.7.29/build/snumbd26.c: In function 'snumbd_make_request':
    /var/lib/dkms/snapapi26/0.7.29/build/snumbd26.c:647: warning: label 'out_up' defined but not used
    Building modules, stage 2
    MODPOST
    /bin/sh: scripts/mod/modpost: No such file or directory
    make[3]: *** [_modpost] Error 127
    make[2]: *** [modules] Error 2
    make[1]: *** [modules] Error 2
    make: *** [modules] Error 2
    make: Leaving directory '/usr/src/linux-2.6.16.54-0.2.8-obj/ie86/bigsmp'
     
  7. NumLock

    NumLock Registered Member

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    What is your kernel-source version?

    because:
    it cannot find the right kernel source for compiling the SNAPAPI.
     
  8. kjhurni

    kjhurni Registered Member

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    uname says:
    config-2.6.16.54-0.2.8-bigsmp

    The kernel source that's in the /usr/src shows:

    linux-2.6.16.54-0.2.8

    (assuming I'm doing this right)

    I just find it ironic that the OLD version found things correctly and the updated one does not.
     
  9. kjhurni

    kjhurni Registered Member

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    Well finally got it to compile manually

    The howto left out a switch for some reason

    You need to put the -k switch in there and apparently this is missing (at least in the howtoinstall that I Have)

    Anyway, new version is installed and I still get the same error:

    E000101F4: Acronis True Image Server has not found any hard disk drives
     
  10. NumLock

    NumLock Registered Member

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    At least Support wont need to tell you to upgrade to the latest version :doubt:

    Take a screen shot of the error and also get the Acronis report of your system;
    Thats it for me, haven't really encountered this problem. :ouch:

    q.) Is it also on LVM? software RAID?
     
    Last edited: Oct 17, 2008
  11. kjhurni

    kjhurni Registered Member

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    The /boot, /, and swap are Not on LVM (plain jane partitions with EXT3). There's a "data" LUN that's on EVMS. This is on a SAN (Xiotech Magnitude 3000) with Qlogic 2xxxx drivers.
     
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