I bought (big mistake) a copy of True Image Ver 9.2337 after pasting in Serial number and completing install I get a "True Image cannot find the proper serial number please reinstall" I have been trying to get support from True image with dismal results. Cut & paste serial number, complete reinstall, deleting other software, nothing resolves the problem. Now customer support is not even responding to my emails. I am going to contact my VISA Card Company and stop payment but still does not help me resolve this problem. If I can get the software to work I would be happy to pay. "Try before buy" is good advice.