True Image 9 problem

Discussion in 'Acronis True Image Product Line' started by rjfries, Nov 15, 2005.

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  1. rjfries

    rjfries Registered Member

    Joined:
    Nov 13, 2005
    Posts:
    1
    I recently upgraded from TrueImage (TI) 8 to TI9. Now I cannot backup either entire partitions or selected filders. I applied the latest patch and checked all partitions for errors but the problem persists. The backup proceeds thru checking out the not-to-be-backed-up partition and then just stops. No error message is displayed. How can I get this program to work?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello rjfries,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2302) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

    Please note that you can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

    - Download schedmgr.exe application;
    - Start the Command Prompt from Start -> Programs -> Accessories menu;
    - Run the following command in the folder you saved the file to:

    schedmgr.exe service start

    If that does not help then please do the following:

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Reproduce the problem;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please also collect the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Where do you store your images?

    - Describe actions taken before the problem appears step-by-step;

    Create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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