True Image 9.1 for Servers see´s Disk with wrong size?

Hi,

I´m using Acronis True Image 9.1 for Windows Servers (Build 3,920 -> which is the most recent version afaik). I´d like to backup my Fileserver, which holds one disk with 2,1TB and the following content:

http://ms-dos.org/demo/postings/acronis_fileserver_dirstat.png

ATI shows me the following:

http://ms-dos.org/demo/postings/acronis_ati_error.png


can one point me to a solution, and maybe, to the cause of this problem?
Any help is truly appreciatet.

BR
Joshi

 

Hello Joshi,

Thank you for using Acronis Corporate Products

To find the reason we need a couple of files. Could you please do the following?

1. Could you please provide me with the screen shot of the internal Disk Management utility window (Start -> Settings -> Control Panel -> Administrative Tools -> Computer Management -> Disk Management).

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

Attach the screen shot to your post.

2. Please download Acronis Report utility available here and run it, create a report and attach to your post.

This would provide us with detailed information on the hard disk partition structure.

Thank you.

--
Oleg Lee

 

Hello Oleg,

Please excuse the long delay between your post and my reply. I´m rather busy atm.

Please find attached the report, and here the screenshot:
http://ms-dos.org/demo/postings/acronis_ti_diskman.png

Hope this helps.

BR
Joshi

 

Hello Joshi,

Thank you for using Acronis True Image 9.1 Server for Windows

Thank you for the provided information. I may recommend you update SnapAPI drivers using the following link it should solve the issue.

Best regards,
--
Dmitry Nikolaev

 

Hell Dmitry,

I´ve already installed the SnapAPI Update. Didn´t solve the problem.
Any other ideas?

BR
Joshi

 

Hello Joshi,

Thank you for using Acronis Corporate Products

Could you please let us know some details about your Fileserver? What is the exact model you use?

Thank you.

--
Oleg Lee

 

Hello Oleg,

My Fileserver is a Fujitsu-Siemens FibreCAT NX40 S4 (which is somehow based on an RX300S4). Attached to it is one harddisk shelf via sas.

I´m running Windows 2003 Storage Server R2 (always up2date).

4GB of RAM, and 2 physical CPU´s (Xeon E5420).

Anything else you´s like to know?

BR
Joshi

 

Hello Joshi,

Thank you for using Acronis Corporate Products

Acronis True Image 9.1 Server for Windows can perform only files and folders backup of NAS devices. You are unable to backup NAS as a partition. The only thing I can propose you is the following:

Please install SnapAPI update file available here, reboot the computer to complete the changes and see if the issue remains.

If this doesn't help, we are unable to enforce the program to work in this case.

Thank you.

--
Oleg Lee