True Image 9.0 Rescue disc

Discussion in 'Acronis True Image Product Line' started by jaycup, Feb 4, 2006.

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  1. jaycup

    jaycup Registered Member

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    I have just installed True Image 9.0 (after un-installing Norton Ghost). I have burnt a rescue disc using the program and wanting to test it I rebooted with the disc in the drive, nothing happened and the computer re-booted into windows. On examining the disc contents there was a Folder called Recovery Manager. I thought that this was the reason why I had a problem as all the files for 'recovery' were in the folder so I opened the folder and burnt a new disc of the folder contents. I again re-booted with the disc in the drive and again it booted straight into Windows. Am I doing something wrong?, how is the rescue disc supposed to work?. With Norton Ghost the disc contains boot-files and it boots up into the rescue program. I am probably being stupid here but being new to the software i thought I should ask for advice
     
  2. thomasjk

    thomasjk Registered Member

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    When you boot the rescue disk you should see a menu with three choices:

    Full
    Safe
    Windows

    The default is Windows you need to click on Full or Safe to boot into rescue mode.
     
  3. jaycup

    jaycup Registered Member

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    thanks but I still continue to boot into windows. Did I do right to transfer the files from the 'Recovery' Folder to a CD and if so why did the option to create a rescue disc burn the disc showing the 'Recovery Manager Folder. I still have this disc but cannot see how the files can be read if they are inside the folder. I have double checked my first boot device and it is correct.
     
  4. jaycup

    jaycup Registered Member

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    Just to say I have solved the problem. I went back to the original disc (Folder) and reset the bios to first boot to my other drive and it worked just fine although I am still puzzled how it can read a folder. I did discover another problem (of my own0 in that i could not use the Mouse to navigate I believe that this can be sorted out in the Bios so that is my next job. thanks very much for your help.
     
  5. Shootist

    Shootist Registered Member

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    Did you set the BIOS to BOOT from the CD drive first. I.E. have the CD drive as the FIRST BOOT device. Otherwise the PC will always default to the OS on the HDD. Most all PCs have a default BOOT order of "Floppy drive" then "Hard Drive". I have also found that on some PCs that have 2 CD drives installed you need to set the MASTER CD drive as the boot device and of course have a bootable CD disk in the drive.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello jaycup,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2337) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 2337.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    If the problem still persists with Bootable Rescue CD created using the latest build (2337) of Acronis True Image 9.0 then please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If that does not help then please try booting with "usbmouse=off" parameter as it is described in Acronis Help Post
    (use "usbmouse=off" instead of "acpi=off noapic")

    If the problem remains then please look for the "USB Legacy Support" or "USB Keyboard" option in your computer's BIOS, disable it, boot the computer from Bootable Rescue CD created using the latest build (2337) of Acronis True Image 9.0 and see if the problem still persists.

    If that does not help then please provide us with the following information:

    - Create Linux system information (sysinfo.txt) as it is described in Acronis Help Post;

    - Let us know the exact vendor, model and connection type of your mouse;

    - Describe the lack of the mouse functionality in more detail.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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