True Image 9.0 hangs when restoring partition

Discussion in 'Acronis True Image Product Line' started by el_scorpione, Apr 9, 2006.

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  1. el_scorpione

    el_scorpione Registered Member

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    I try to restore my c:\ partition from the Acronis Secure Zone. During restore, Acronis freezes and my computer does not respond.

    On restart, i get the error "unable to load operating system".

    The c:\ partition is completely gone and i have to reinstall windows XP to get my system running again.

    Solution??
     
  2. Chutsman

    Chutsman Registered Member

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    Unless TI restores the backup you have in the SZ you will get that error since TI probably erases everything before starting the Restore. Then if the restore procedure craps out, you're left with nothing on the hard drive except the SZ and its contents.

    Did you start the Restore from within Windows or did you use the bootable Rescue CD? What version and build number of TI?
     
  3. el_scorpione

    el_scorpione Registered Member

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    I tried to restore with F11 (Acronis Startup Recovery Manager).

    I use version 9.0 Home, build 2.323
     
  4. el_scorpione

    el_scorpione Registered Member

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    The restore process contains two steps.

    In step 1 the partition c:\ is deleted. So far so good.

    In step 2 the partition is restored and drive letter c:\ had to be assigned. Here it goes wrong. For some reason, another partition on the harddrive (d:\) has become c:\. Is this the reason true image hangs?
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello el_scorpione,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please download and install the latest build (3567) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot the computer having the issue from this CD, try to restore the system partition image once more and see if the problem persists.

    If the problem still persists then please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If that does not help either then please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer having the issue from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please let us know when the image restoration process hangs exactly. Describe actions taken before the problem appears step-by-step.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  6. el_scorpione

    el_scorpione Registered Member

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    Installing the latest build did not solve the problem.

    The drive letters in Acronis Startup Recovery Manager are not the same as in my Windows XP version. For example: drive G:\ in window is drive F:\ in Acronis Startup Recovery Manager.

    During the recovery procedure, no drive letter is assigend to the restored partition (in this case, drive c:\). The option to assign a drive letter is not visible. Aftering restoration, all the other partitions have a different drive letter then before. For example: drive d:\ has become drive c:\.

    I tried the same procedure on my laptop and it worked fine.
     
  7. el_scorpione

    el_scorpione Registered Member

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    I managed to restore partition c:\ after disabeling the acronis secure zone.
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello el_scorpione,

    The reason why the drive letters when booted from Acronis Startup Recovery Manager or Acronis Bootable Rescue Media are different from the ones displayed in Windows is that these modes use Linux environment. Linux has its own rules of drive naming (See Partition names).

    This is absolutely normal and there is no need to worry about the difference in drive letters assignment.

    Thank you.
    --
    Kirill Omelchenko
     
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