True Image 9.0 Hang Up

Discussion in 'Acronis True Image Product Line' started by alsteele, Mar 4, 2006.

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  1. alsteele

    alsteele Registered Member

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    When I attempt to backup my C hard drive the program stalls at, "Processing please wait----". It just keeps processing forever and nothing further happens!
    I last ran the program about 2 weeks ago and it worked normally. Help please.
     
  2. Chutsman

    Chutsman Registered Member

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    If it worked as recent as two weeks ago, can you think of any thing you have added since, like new hardware. Otherwise, a good scan for spyware or viruses might be in order.
     
  3. seekforever

    seekforever Registered Member

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    I'd also run chkdsk c: /r in case there is a problem with the disk.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello alsteele,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2337) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please follow the instruction of seekforever and see whether the problem still persists.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please create Acronis Report as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  5. alsteele

    alsteele Registered Member

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    How do I disable and reenable logging?
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello alsteele,

    Thank you for choosing Acronis Disk Backup Software.

    Please do the following in order to install Acronis drivers:

    - Run Acronis drivers;
    - Choose Repair/Upgrade Acronis Drivers option and click Next;
    - Choose Disable logging option and click Next;
    - Click Proceed.

    If the problem still persists, please follow the same instruction and choose Enable logging option instead of Disable logging one in order to reproduce the problem and create the c:\snapapi.log file.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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