True Image 9.0 backup to external hard drive

Discussion in 'Acronis True Image Product Line' started by Harvey Pickover, Oct 24, 2007.

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  1. Harvey Pickover

    Harvey Pickover Registered Member

    Sep 1, 2007
    I have True Image 9.0 on my desktop and installed it on my laptop as well. I tried to use this software to backup my laptop to an external hard drive but it presented me with an error msg.: E000101F4 saying that it could 'ntfind hard drive. All the while it is listed in Windows Explorer and I could transfer files to it by drag and drop. I just could not use Acronis to backup.
    I would like to backuup an entire partition (data and programs) but external hard drive utilities don't like that. Suggestions?
  2. DwnNdrty

    DwnNdrty Registered Member

    Mar 28, 2007
    Florida - USA
    The chipset used in the external drive is not compatible with the Linux OS that True Image uses. You'll have to build a BartPE cd and incorporate the True Image plug-in into it. This will let TI see the external drive.
  3. seekforever

    seekforever Registered Member

    Oct 31, 2005
    I'm not sure he is using the CD version; sounds more like he is doing a backup in Windows. Harvey Pickover, please confirm.
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello all,

    It seems that Harvey Pickover is talking about using Acronis True Image 9.0 Home within Windows environment. In this case we recommend you to install Acronis Drivers to overcome this issue.

    If the issue still persists, please create the driver log by installing the update again with enabled logging and reproducing the issue. The log file will be created on the C:\ partition. The name of this file will be snapapi[date-time].log

    After that please submit a request for technical support with the attached log and the link to this thread. We will do our best to help you as soon as possible.

    Thank you.

    Michael Levchenko
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