True Image 11 won't run !

Discussion in 'Acronis True Image Product Line' started by oberon1, Aug 31, 2008.

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  1. oberon1

    oberon1 Registered Member

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    Hi everyone,
    I am a new user and first time poster here.
    I purchased the boxed version of True Image 11 and installed it from the CD as instructed. Selected the regular (not custom) install.
    After install, rebooted as required and after boot, I clicked on the new Acronis icon on the desktop. After a long time I got the message (from Visual C++ library) "Runtime was requested by the application to terminate it in an unusual way".
    I run win xp home edition and my computer has 500MB on board memory. Computer was updated with the latest MS updates.
    Please help.
    Regards,
    Mike
     
  2. seekforever

    seekforever Registered Member

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  3. GroverH

    GroverH Registered Member

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    Your retail copy may not be the most recent build. Under the Help/about, what build is listed. I believe 8101 may be the latest. When you register your serial number, you have access to a free download of the latest version.

    Once you have the most recent version, be sure and create a TI Rescue CD as per the link below.

    Un-install any previous version before installing any newer version.
    How To Create a TrueImageHome Rescue CD
    https://www.wilderssecurity.com/showthread.php?t=188253
     
  4. oberon1

    oberon1 Registered Member

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    Thanks guys!
    My boxed version is 8022, and I updated to the latest version after registering, but the problem persists.
    seekforever: thanks for the reference. I made a search before posting but was unable to discover the link you referred to. However, the advice from Acronis looks long and a little complex...so to say.
    Anyway, I will try to follow it.
    Thanks again,
    Mike
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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