True Image 11 - Slow Backups??

Discussion in 'Acronis True Image Product Line' started by olimits7, May 12, 2008.

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  1. olimits7

    olimits7 Registered Member

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    Hello,

    I have True Image 11 and recently my backups have been taking a really long time to finish. I started a backup and it said it would finish in 14 days!!!

    What can I do to increase the backup speed?

    Also, just for a guidline how long does it usually take to back up 1GB of data?

    Thank you,

    olimits7
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    It's usually around 1Gb/min.
     
  3. MudCrab

    MudCrab Imaging Specialist

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    Are you backing up from Windows or from the TI CD?

    What is the destination drive (USB, internal, network share, DVD, etc.)?

    Speeds of 3-4GB/min. for internal SATAII are common. Speeds of around 1-1.5GB/min. are common for USB 2.0.
     
  4. olimits7

    olimits7 Registered Member

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    Hello,

    I'm backing up to a USB 2.0 external hard drive.

    I wish I could get that speed of 1-1.5GB/min!!

    Thank you,

    olimits7
     
  5. MudCrab

    MudCrab Imaging Specialist

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    Is it from Windows or when booted to the TI CD?

    Does the computer have USB 2.0 support?

    How many GBs are you trying to backup?

    Is it an Image backup or a "files & folders / data" backup?
     
  6. olimits7

    olimits7 Registered Member

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    Hi,

    I'm trying to run the backup from Windows.

    I also tried to do a backup using the "bootable rescue media" I created with TI 11, but when I tried booting to it; it didn't load properly and I got some error messages so I went back into Windows to run TI 11 again.

    Yes, I have USB 2.0 support on the computer as well as on the external hard drive.

    I setup my backups on a weekly basis and broke them out into 3 categories. My first category is a "data" (files and folders) backup, my second backup is a "email" backup, and my last category is a "system state" backup.

    However, the only backup that takes a long time is my "data" (files and folders) backup; which is about 150GB. And if I tried to calculate my time, it should only take 2.5 hours (150/60) to backup based on 1GB/min, but this is not the case...

    Thank you,

    olimits7
     
  7. bodgy

    bodgy Registered Member

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    Have your backups always seemed slow, or suddenly? If suddenly, have there been any Microsoft update or 3rd part software installed recently?

    Is the external drive plugged into the same USB port, what happens if you move the drive to a rear (motherboard) port? Is your external drive a powered drive or does it get it's power from the USB port?

    It might be worth running checkdisk /r (this will need a reboot) just in case your main drive has some corrupted sectors. Has the firewall or A/V software (if installed) updated itself recently

    Which OS are you using and is this a laptop or desktop machine, brand name or a non OEM type?

    Colin
     
    Last edited: May 13, 2008
  8. olimits7

    olimits7 Registered Member

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    No, it seems to just have recently gotten slow. I'll check to see if any updates could have effected my backup speeds.

    Yes, it's plugged into the same port, but I'll try using a different port to see if that helps at all.

    Okay, I will try the following and see if it speeds up the backups.

    I'm on a fairly new Dell desktop machine with Window XP Professional.

    Thank you,

    olimits7
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello olimits7,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please make sure you use the latest build (8053) of Acronis True Image 11 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If the latest build doesn't solve the problem, please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post. Please keep the drive in question connected and powered on during the creation process.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Regarding the problem with Acronis Bootable Rescue Media: please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    Thank you.
    --
    Marat Setdikov
     
  10. nb47

    nb47 Registered Member

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    Same as me with version 10-takes about 20 min to restore from about 3.5 G-not complaining though.:D
     
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