True Image 11 says"Acronis true image home has not found any hard disk drives"

Discussion in 'Acronis True Image Product Line' started by dinamis, Jan 23, 2008.

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  1. dinamis

    dinamis Registered Member

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    After 1000 problems with installing, now True Image says there are no disk drives. Any help?
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    What OS, Vista or XP? Are the drives Sata or IDE? Make the bootable Rescue CD, boot with it and see if True Image will then see the drives.
     
  3. FlopHead

    FlopHead Registered Member

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    Do you use the latest build of ATI?

    It seems that snapapi driver didn't installed correctly as far as you have had issues with ATI installation. Please re-install it (it should be described on forum - you can search by 'snapapi'), but make sure that you don't have any anti-virus, disk management tools running.
     
  4. dinamis

    dinamis Registered Member

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    I did what you sujest. Even uninstalled the AVG I have. No result. So I booted from the CD I created with True Image and tried to make an image. Guess what. It says"it isn't possible to commit the operations you have selected" because it is atrial version. So what, I have to buy in order to see it doesn't work.

    Nice.:mad:
     
  5. FlopHead

    FlopHead Registered Member

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    Have you tried to contact Acronis support? They have special utilities for diagnosing installation or unseeing drives issues.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello dinamis,

    Thank you for choosing Acronis Disk Backup Software.

    Please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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