True Image 11 Build 8078 crashes

Discussion in 'Acronis True Image Product Line' started by BitCoder, Jul 31, 2008.

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  1. BitCoder

    BitCoder Registered Member

    Joined:
    Jul 31, 2008
    Posts:
    1
    Since one week Acronis True Image Build 8078 creshes when I want to make a backup to a NAS server. I am using Windows XP SP2.
    I got the followeing problem report:

    Problemsignature:
    szAppName: TrueImageHomeService.exe szAppVer: 11.0.0.8007
    szModName: ntdll.dll offset: 00011e58

    Crash True Image.jpg

    Any suggestions or patches?

    Regards Tom
     
  2. MrMorse

    MrMorse Registered Member

    Joined:
    Jun 12, 2008
    Posts:
    737
    Location:
    Germany
    Hi Tom,

    the build 8105 is the lastest build from Ti11 German edition.
    If possible please make an upgrade (deinstall 8078, Install 8105) and try once more.

    But please describe the situation more exactly:
    - Did you use Ti under Windows or with the rescue-CD?
    - What did you want to backup: the boot partition or any other partition?
    - Please run "chkdsk laufwerk:" first to clarify whether there are errors.
    - If there are errors run "chkdsk laufwerk: /f /r"

    Then try again.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello BitCoder,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    As suggested by MrMorse, please make sure you use the latest build (8105) of Acronis True Image 11 Home. To get access to updates you should first register your software.

    If the latest build doesn't solve the problem, please collect some information to let us investigate it thoroughly:

    Please collect Dr.Watson report the following way:
    - Press the Start button, choose Run, type drwtsn32 and hit Enter;
    - In the dialog that appears check the Log File Path and Crash Dump file name, then click the OK button;
    - Reproduce the problem;
    - Please collect the drwtsn32.log and user.dmp files that will be created in the directories specified in Log File Path and Crash Dump.

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also clarify, at what stage of operation does the problem appear?

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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