Long post, but posting this in case it helps anyone else diagnose a problem with certain RAID hardware and True Image. I did not find any hints to this incompatibility on the Acronis Knowledge Base site, and the Live chat folks I talked to did not give any clues about this potential issue. I spent all day yesterday attempting to solve a problem with TI 10 hanging when trying to do a backup. I had 3 live chat sessions, each of which ended up with a feeling of being further from getting my problem solved. I had separately found this forum from a Google search about True Image and Backup Location. After my live chat sessions and no solution, I paged through the forum messages and finally got a clue which helped me to solve my problem, although with an undesirable workaround. The background to my issue was some system hiccup which resulted in XP continually rebooting on start up, and would not even get into safe mode without a BSOD message. After weeks to failed attempts to fix finally installed new motherboard, CPU, RAM, video, power supply. The previous XP install and equipment was running TI 10 without any problems, including creating new backups. The new motherboard has 1 IDE channel. I had 2 IDE hard drives, two IDE DVD drives and one IDE CD drive. So too many devices for too few connections. I happened to have a PCI controller card. I bought this for such a purpose. I did not focus on this being a RAID controller, since I never intended to use this for RAID 1. I had been using the new setup which had 2 IDE drives and 1 DVD drive and 1 CD drive on this PCI controller card since end of November. XP was working fine, Acronis Disk Director was working fine. True Image mounting of existing backup files was working fine. My problem started when I wanted to create a new backup of the new C drive. I have TI 10 and when I got to the Backup Archive Location screen TI would only show the Desktop icon and not drives or folders. TI would then be hung, and even Task Manager could not stop the task. Other PC functionality such as Windows Explorer, Start menu, etc. would also be hung. End result was the need to reboot. The 2nd chart session requested I create Bootable media. I found this menu selection also hung. Called back into Live chat. The 3rd session suggested I uninstall TI 10 and install TI Home 2009, which I did. Turns out TI Home 2009 would hang on the first screen about 1 click backup. So this would not even allow me to get to some other screens to review existing backups. Very frustrating. I then read a message from Formula99 on Dec 6th message title "Here we go again.... SCSI RAID Not supported AGAIN". This got me thinking. My PCI Controller was showing in XP as a SCSI RAID controller. Had not given this much thought before. I uninstalled TI Home 2009, did a restore point back to the point between uninstalling TI 10 and before installing TI Home 2009. Did some manual registry cleanup. Then re-installed TI Home 10 (build 4942). Rebooted and observed the same Backup Archive Location hang, which was expected. I then removed the two IDE cables from the PCI Controller, rebooted, and now TI 10 showed the drives in Backup Archive Location. Yeah, at least I had found the root cause of my problem. I then only connected the IDE cable for the DVD/CD drive, thinking this may not load certain drivers. No luck. TI 10 Backup Archive Location was again only showing Desktop and was hung. So my work around is that I am not able to use my PCI Controller card. This means some devices cannot be used. I am now having to mount one of my drives in a USB enclosure so that I can back this up and then stop using the drive. It is strange that Acronis Disk Director can handle the RAID SCSI devices, but TI cannot. The fact that TI Home 2009 hangs on the first screen is scary. I will not be upgrading to this product any time soon.