True Image 10 build 4871: Bug with "Backup Outlook 2003 when connected to Exchange"

Discussion in 'Acronis True Image Product Line' started by jeremyotten, Oct 24, 2006.

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  1. jeremyotten

    jeremyotten Registered Member

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    I can see my mail folders I can select them.

    But the backup job crashes in Vista RC2...

    Acronis need help here. Or isn't this is supported situation yet...
     
  2. egug

    egug Registered Member

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    4871 doesn't work with xp-professional outlook2003 :-(
     
  3. studioCJF

    studioCJF Registered Member

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    It worked once for me. After that it crashes every time I have tried:

    1) Different file name
    2) Different file location: on local drive and on shared drive
    3) 1 and 2 above combined
    4) Repair install
    5) Uninstall/Reinstall

    Uninstall/Reinstall was not clean (run from Add/Remove programs) folders remained. I was deleated leftovers manually with the exception of two DLL's that were somehow still in use (did not try safe-mode to deleate DLL's) just figured reinstall would overwrite.

    I am using: WinXP-Pro-SP2 with all current updates. (EDIT) and Outlook 2003-SP2 with all updates.

    Any ideas... anyone
     
  4. bodgy

    bodgy Registered Member

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    I doubt that you'll get much Acronis support on Vista until it is officially released.

    What is the error message for the Outlook problem?

    There are a number posted here that all have the same series of MS error codes, that reflect back to a known MS problem.

    Colin
     
  5. studioCJF

    studioCJF Registered Member

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    As I noted i'm using winXP-Pro and Outlook 2003.
    strange that it worked once

    Heres a screen shot with errors shown. Red numbers indicate sequence that dialog boxes appear.
     

    Attached Files:

  6. bodgy

    bodgy Registered Member

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    0xC0000005 is the known MS bug with Exchange.

    It is possible that Acronis might be able to get around this with the coding fix promulgated by MS. For Exchange MS reckon the fault disappears when the Service Pack for Exchange is downloaded.

    Colin
     
  7. jeremyotten

    jeremyotten Registered Member

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    What servicepack im already running exchange 2003 SP2
     
  8. studioCJF

    studioCJF Registered Member

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    I know this thread started with an error in Exchange... but I have the same error and I'm not running Exchange Server.

    Actually I just upgraded to TI-10 to make new images before I reformat/reinstall WinXP (got new larger hard drive). I think I will give up on this and see what happens after I reinstall.

    Thanks for the suggestions though...
     
  9. Leoo

    Leoo Registered Member

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    hi all

    so, i have the same problem over here: no exchange installed but outlook 2003; acronis true image 10 build 4871; quite disappointing because outlook looks to be a real mail standard (even if may be not the best...) so it should be clear that many users will run into this problem :(... any suggestions of possible work arounds?

    thx in advance!

    leoo
     
  10. bodgy

    bodgy Registered Member

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    Maybe I confused people by throwing in the Exchange comment.

    If you look at the thread below this might help. Posts # 12 and 16

    MS OUTLOOK

    Colin
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello jeremyotten and everyone,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    We need some additional information to investigate this issue thoroughly and to provide you with a possible workaround.

    Could you please do the following?

    1) Create Windows System Information as it is described in Acronis Help Post.

    2) Please clarify the e-mail account you tried to back up and approximate size of the mail box.

    3) Please do the following in order to enable mini-dumps:

    - Right click on "My Computer" and choose "Properties";

    - Go to "Advanced" tab;

    - Go to "Startup" and "Recover Settings";

    - Choose "Small memory dump" in "Write debugging information" box;

    - Close all the dialog windows by clicking OK buttons.

    Now, please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
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