I am a ATI 10 Home user and a happy one. Once it works, you have piece of mind. The idea that it should work the first time in all instances supposes that Acronis programmers would have an array of computers with all possible combination of components at their disposal for testing and that for all computer, motherboards, drive, connections and operating system makes and models. In my case, having replaced my CD-ROM with a USB CD-ROM, using a USB HDD for backup created a problem for the Acronis Rescue CD. It would not boot my computer... until I used the Rescue CD without first powering up the USB HDD. Once the Rescue CD boots and I have the Acronis menu, I power up the USB HDD and all is fine. The same procedure applies, in my case, with the BartPE CD. It would be nice to know how many users there are with ATI 10 and determine the number of satisfied users vs those having a problems which are essentially caused by their hardware. And this in spite of the slow client support many are experiencing.