Troubleshooting help with KIS--- Update---It was KIS all along Ok now the other issue is done with... What ever... LOL.. My XP media editon computer has extreme difficulty shutting down. By running the hive user profile cleanup service, I was able to reduce the severity of the issue. And I was able to trace the problem to the file klwtblfs.exe, and am intent on disabling it. In teh meanwhile, I also had a new problem develop likely from a Windows update, and IE8 had great difficulty retaining cookies. I was able to get the cookie issue resolved (I think) by disabling the 2 "check url" boxes under the web protection settings. I also previously unchecked the phishing box. My next step was to disable the KIS IE add-on. But when I opened the add-on configuration box, I could not view the add-ons. I later realized that the add-ons were there, but the area to view them was less than a millimeter. With some ingenuity and persistance, I was able to use my keyboard down arrow and hit enter every time until I got to the KIS item I was looking for. At this point, I disabled both KIS add-ons including the virtual keyboard I do not use. The hive error in my event viewer is now gone. But the shut down problem still exists. I get a box telling me that rundll32.exe is not responding. Before you tell me all the reasons for this happening, I have looked into this already. And believe it is linked to KIS. The rundll32.exe does not start running until I shut down IE. Could this be related to IE clearing my temp files on shutdown? Which does bring something to mind... The KIS sandbox function. Just a thought.... Upon further inspection after I shut down IE, AVP.exe and rundll32.exe both rev up together. AVP.exe hits about 50% CPU, and Rundll32.exe hits about 5%. This persists until I try to shut down windows, and the rundll32.exe stops responding. Another question is can I remove reference to the 2, KIS IE add-ons via hijack this? I could really use some help here. Thanx folks!