trouble restoring to HP Proliant

Discussion in 'Acronis True Image Product Line' started by andrewm, Jul 6, 2008.

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  1. andrewm

    andrewm Registered Member

    Jul 6, 2008
    Using Acronis True Image for SBS with Acronis Universal Restore build 8,084

    I am new user of Acronis and do not have much experience with image backup/restore.

    Testing a Universal Restore from an image taken of an HP Proliant ML110 G2 to an HP Proliant ML110 G5 fails. The screenshot of the alert message shows the problem. As best as we can discern, this alert message is asking for Drivers for an ATA chip on the motherboard. After trying numerous options for drivers, Skip Driver is selected, but the system fails to reboot stating "Operating System Not Found." It appears Acronis is seeing the ATA chip on the motherboard as a unique device that requires drivers.

    Testing a Universal Restore from an image of the HP Proliant ML110 G2 to a workstation succeeds. However, after the initial reboot of the Windows SBS system, Windows finds new Hardware and asks for drivers to be installed for the SATA controller. If the drivers get installed then the system will not reboot. It stops. If the drivers do not get installed, the system reboots fine although Windows continues to generate New Hardware notices and requests the drivers be installed. This issue appears Acronis is not telling Windows that the drivers have already been installed.

    The most serious concern for us is the Failed Restore from Server to Server.

    Any assistance will be most appreciated.


  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello andrewm,

    Thank you for choosing Acronis Remote Small Business Server Backup Software.

    We are sorry for delayed response.

    The message on the screenshot is indeed asking a driver for 82801IR/IO/IH (ICH9R/DO/DH) 6 port SATA AHCI Controller. We recommend you to contact the device manufacturer for the proper driver to use.

    Please notice that Acronis Universal Restore only automatically installs the drivers that are required for the system boot; all other drivers are installed by Windows. Most likely, the drivers Windows installs are not compatible with the device. It's always recommended to use drivers provided by the device manufacturer.

    Thank you.
    Marat Setdikov
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