Trouble restoring from external USB drive

My friend has TrueImage 9 build 2337. I attempted to restore a backup image from a maxtor 250 external USB drive. I would boot from an acronis boot disk and reach a menu that allowed me to boot as a full version, or safe version, or Windows. I would choose the full version, as recommended, and see the following error messages:

"usb.c: device not accepting new address=2(error=-110)"
"usb.c: device not accepting new address=3(error=-110)"


The result would be that I could not see the external drive holding the image but would see the drives on the computer.

I would then choose the safe version and the program worked fine. I would see the the external USB drive with the image to be restored.

This seems to be the opposite of what I would expect. Would someone please explain why using the full version with USB drivers does not work while safe version without USB driver support works.

Thanks.

 

The safe version probably has generic usb drivers. Try the external in another usb port - preferably one at the back of the box. There have been reports here where, for some unknown reason, the front ports and TI don't play nice.

 

Hello Fred,

The Full version of the rescue CD uses Linux device drivers to access the hardware. On the other hand, the Safe version uses a combination of your motherboard's BIOS routines and DOS. Your friend probably has a fairly modern motherboard that supports USB connectivity at the hardware/firmware level.

Back to the Full version problem. In addition to Chutsman's sound advice, try disconnecting all non-essential USB peripherals before booting into the Full version and see if it makes any difference.

Regards

 

Hello fredphillips,

Thank you for your interest in Acronis Disk Backup Software.

First of all, please make sure that USB Legacy Support option is disabled in your BIOS settings.

If that does not help then please also try booting into the Full version of Acronis True Image 9.0 (build 2337) Bootable Rescue CD with "nousb2" parameter as it is described in Acronis Help Post (use "nousb2" instead of "acpi=off noapic").

If the problem still persists then please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

Please keep your external USB hard drive connected while creating Acronis Report and Linux system information.

Please also let us know the exact vendor and model of your external USB hard drive.

Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov