My friend has TrueImage 9 build 2337. I attempted to restore a backup image from a maxtor 250 external USB drive. I would boot from an acronis boot disk and reach a menu that allowed me to boot as a full version, or safe version, or Windows. I would choose the full version, as recommended, and see the following error messages: "usb.c: device not accepting new address=2(error=-110)" "usb.c: device not accepting new address=3(error=-110)" The result would be that I could not see the external drive holding the image but would see the drives on the computer. I would then choose the safe version and the program worked fine. I would see the the external USB drive with the image to be restored. This seems to be the opposite of what I would expect. Would someone please explain why using the full version with USB drivers does not work while safe version without USB driver support works. Thanks.