Trouble installing snapapi26 in realtime kernel

Discussion in 'Acronis True Image Product Line' started by cybrsrce, Sep 14, 2008.

Thread Status:
Not open for further replies.
  1. cybrsrce

    cybrsrce Registered Member

    Joined:
    Jun 16, 2008
    Posts:
    6
    I have Echo Enterprise 9.5 imaging a few Hardy and Etch servers. We've picked up a few new Dell laptops with Ubuntu Studio installed and I wanted to see how the gui looked/worked.

    The install worked as expected. I let it try and install 0.7.29 but it failed. No problem, I have 0.7.30 and 0.7.35 to test.

    0.7.30 - Would not build. Don't have exact error, but it was something about being flagged not to build on this kernel.

    0.7.35 - Builds and installs but cannot modprobe snapapi26. Error:

    FATAL: Error inserting snapapi26 (/lib/modules/2.6.24-19-rt/kernel/drivers/block/snapapi26.ko): Unknown symbol in module, or unknown parameter (see dmesg)

    dmesg | grep snapapi26 :

    [ 2685.106879] snapapi26: no version for "struct_module" found: kernel tainted.
    [ 2685.107911] snapapi26: Unknown symbol _spin_unlock_irq
    [ 2685.108408] snapapi26: Unknown symbol _spin_lock_bh
    [ 2685.108914] snapapi26: Unknown symbol __down_failed
    [ 2685.109499] snapapi26: Unknown symbol __up_wakeup
    [ 2685.109994] snapapi26: Unknown symbol _spin_unlock_bh
    [ 2685.110699] snapapi26: Unknown symbol _spin_unlock
    [ 2685.111191] snapapi26: Unknown symbol _spin_unlock_irqrestore
    [ 2685.111741] snapapi26: Unknown symbol __down_failed_interruptible
    [ 2685.112331] snapapi26: Unknown symbol _spin_lock_irq
    [ 2685.112893] snapapi26: Unknown symbol _spin_lock_irqsave
    [ 2685.113381] snapapi26: Unknown symbol _spin_lock
    [ 2685.172630] snapapi26: Unknown symbol _spin_unlock_irq
    [ 2685.172740] snapapi26: Unknown symbol _spin_lock_bh
    [ 2685.172849] snapapi26: Unknown symbol __down_failed
    [ 2685.172967] snapapi26: Unknown symbol __up_wakeup
    [ 2685.173101] snapapi26: Unknown symbol _spin_unlock_bh
    [ 2685.175225] snapapi26: Unknown symbol _spin_unlock
    [ 2685.175745] snapapi26: Unknown symbol _spin_unlock_irqrestore
    [ 2685.175839] snapapi26: Unknown symbol __down_failed_interruptible
    [ 2685.176021] snapapi26: Unknown symbol _spin_lock_irq
    [ 2685.176182] snapapi26: Unknown symbol _spin_lock_irqsave
    [ 2685.176288] snapapi26: Unknown symbol _spin_lock
    [ 2688.850871] snapapi26: Unknown symbol _spin_unlock_irq
    [ 2688.850987] snapapi26: Unknown symbol _spin_lock_bh
    [ 2688.851096] snapapi26: Unknown symbol __down_failed
    [ 2688.851215] snapapi26: Unknown symbol __up_wakeup
    [ 2688.852963] snapapi26: Unknown symbol _spin_unlock_bh
    [ 2688.853275] snapapi26: Unknown symbol _spin_unlock
    [ 2688.853408] snapapi26: Unknown symbol _spin_unlock_irqrestore
    [ 2688.853500] snapapi26: Unknown symbol __down_failed_interruptible
    [ 2688.855423] snapapi26: Unknown symbol _spin_lock_irq
    [ 2688.855976] snapapi26: Unknown symbol _spin_lock_irqsave
    [ 2688.856085] snapapi26: Unknown symbol _spin_lock
    [ 2688.883065] snapapi26: Unknown symbol _spin_unlock_irq
    [ 2688.883177] snapapi26: Unknown symbol _spin_lock_bh
    [ 2688.884112] snapapi26: Unknown symbol __down_failed
    [ 2688.884237] snapapi26: Unknown symbol __up_wakeup
    [ 2688.885125] snapapi26: Unknown symbol _spin_unlock_bh
    [ 2688.885833] snapapi26: Unknown symbol _spin_unlock
    [ 2688.885968] snapapi26: Unknown symbol _spin_unlock_irqrestore
    [ 2688.886059] snapapi26: Unknown symbol __down_failed_interruptible
    [ 2688.886241] snapapi26: Unknown symbol _spin_lock_irq
    [ 2688.887896] snapapi26: Unknown symbol _spin_lock_irqsave
    [ 2688.888008] snapapi26: Unknown symbol _spin_lock
    [ 3182.316150] snapapi26: Unknown symbol _spin_unlock_irq
    [ 3182.316801] snapapi26: Unknown symbol _spin_lock_bh
    [ 3182.317403] snapapi26: Unknown symbol __down_failed
    [ 3182.317931] snapapi26: Unknown symbol __up_wakeup
    [ 3182.318425] snapapi26: Unknown symbol _spin_unlock_bh
    [ 3182.319135] snapapi26: Unknown symbol _spin_unlock
    [ 3182.319628] snapapi26: Unknown symbol _spin_unlock_irqrestore
    [ 3182.320166] snapapi26: Unknown symbol __down_failed_interruptible
    [ 3182.320759] snapapi26: Unknown symbol _spin_lock_irq
    [ 3182.321343] snapapi26: Unknown symbol _spin_lock_irqsave
    [ 3182.321828] snapapi26: Unknown symbol _spin_lock

    If anyone has a quick fix or any information, it would be appreciated.

    This is more informational that a support request. I'm not really concerned that I have to make images of "workstations" from a boot cd. This, however, may be useful information if Acronis is considering making a Linux workstation product as this is the os version that Dell is shipping with their products.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello cybrsrce,

    Thank you for choosing Acronis Remote Server Backup Software.

    We are sorry for delayed response.

    Please notice that you can find compiling instructions in the /usr/lib/Acronis/Agent/HOWTO.INSTALL file.

    If the problem persists, please collect Linux system report the following way:

    Download the Linux System Report utility available here and do the following to create the report:

    - Unpack the archive: # tar xvf sysinfo.tar
    - Make the script executable: # chmod +x sysinfo
    - Run the executable: # ./sysinfo

    Then please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
Thread Status:
Not open for further replies.