Trouble Installing ESET N32 V4

Discussion in 'ESET NOD32 Antivirus' started by g_o, May 19, 2012.

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  1. g_o

    g_o Registered Member

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    NOD 32 V.4 won't install on my PC. I have tried the recomended steps of removing any AV I have had, which is none. I run Malwarebytes and thats it. I have went through the registry and deleted anything I have found with malwarebytes in the key. Rebooted, and still no luck. I don't have Mcrsoft Security Essnt or Live 1 Care, knowing that I still ran the "fix-it" tool from the Mcrsoft link on ESETS knowledge base page. I've heard nothing but good things about ESET but I'm really getting fed up with the installation that I'm considering RMA this crap to Newegg (3user pack NOD32 for $20...get what you pay for right?) I've ran Malwarebytes for about 3 years and haven't had a virus. Tech support for ESET isn't very helpful, seeing how they're closed on the weekends.:cautious:

    Win7 x64
     
  2. Marcos

    Marcos Eset Staff Account

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    Please create an install log as per the instructions here, upload it somewhere and PM me the download link.
     
  3. g_o

    g_o Registered Member

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    This is absurd. What in sam hell would you do if I was like the 90% of people that use a computer. They wouldn't have a clue what a registry is.
    This software had better be worth the hassle.
     
  4. g_o

    g_o Registered Member

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    Im stuck here. Where is the "eav_nt32_ENU.msi" file going to be located? I can't find it on the installation disk. I don't know where it would be located on my hard drive. When I find that then I can add the logging command to it?
     
  5. Marcos

    Marcos Eset Staff Account

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    If malware has altered some registry values causing Windows Installer or ESET's features not to work, then the only way to make it work is by fixing it. ESET provides step-by-step instructions in KB articles so that even not computer savvy users can follow them. Even then it's possible to contact customer care for further assistance or ask here for help.
     
  6. Marcos

    Marcos Eset Staff Account

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  7. g_o

    g_o Registered Member

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    I can't, ESET wants me to log in...and I can't find a place to create an account.
     
  8. g_o

    g_o Registered Member

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    NVM, I had to activate my software 1st then it gave the log in info.

    This is so easy:cautious:
    I bet non computer savvy people would have no problem with this:rolleyes:
     
  9. g_o

    g_o Registered Member

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    Apparently PM'ing is down on this forum. And I'm guessing it wouldn't be wise to post the log here? Can I email it to you?
     
  10. Marcos

    Marcos Eset Staff Account

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    PM sent.
     
  11. g_o

    g_o Registered Member

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    Installed the base filter. Successfully installed ESET. Ran a scan. 2 viruses were found, when I flagged them for deletion ESET froze. THen ESET promted a restart. After restart Windows would not boot.(several times) I had to do a restore prior to installing ESET using windows diagnostics prior to bootign Windows. It worked. Now there is a new folder on my desktop with a BFE log. (base filter engine log I'm guessing)
    What-a-ya-think?
    Sending PM with link to log contents.
     
  12. g_o

    g_o Registered Member

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    did you get the PM....any idea's?
     
  13. Marcos

    Marcos Eset Staff Account

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    It was a log from the BFE fix tool and nothing suspicious / wrong was logged.
     
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