Trouble Downloading V4

Discussion in 'ESET NOD32 Antivirus' started by richardd43, Mar 10, 2010.

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  1. richardd43

    richardd43 Registered Member

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    I tried to download Anti Virus V4 but keep getting an error message:

    Warning: This server is requesting your username and password be sent in an insecure manner (basic authendication without a secure connection).

    Does this mean I have to haul my computer up 3 flights of stairs and plug it directly into the cable modem?
     
  2. Brambb

    Brambb Registered Member

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    This message will be displayed no matter from which location you are downloading.

    The message is only saying that the connection between your client and the server is not secure. Means the username and password are not send encrypted, there is nothing you can do about it.
     
  3. richardd43

    richardd43 Registered Member

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    Does this mean that after spending the money to purchase the produce I can not download it?

    That does not make any sense.
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    Last edited: Mar 10, 2010
  5. richardd43

    richardd43 Registered Member

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    Both sites give me the same error and yes, I am using the password and username I received in the mail after the online purchase.
     
  6. PaulB2005

    PaulB2005 Registered Member

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    Are you copying and pasting the username and password?

    If so, try typing them as copying and pasting often picks up and extra space at the end meaning the username and password is wrong when pasted.
     
  7. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I did not notice this behavior with downloading the software using Internet Explorer 8.0 on Microsoft Windows 7.

    Can you provide additional information about your operating system, web browser, Internet connection and other security tools which might be installed on the system? Perhaps one of them is causing this as a side-effect.

    Regards,

    Aryeh Goretsky
     
  8. jimwillsher

    jimwillsher Registered Member

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    The important bit is in bold.....it's an error not a warning. It's only becuase it's http not https. Same would happen on 90% of webites until you tick the "don't tell me again" box


    Jim
     
  9. Brambb

    Brambb Registered Member

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    Indeed it is only a warning, you should be able to ignore it and continue your download.
     
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