Hey, I also have a related or the same problem. Symantec is giving me the following prompt: Scan type: Realtime Protection Scan Event: Virus Found! Virus name: Trojan.Goldun File: C:\WINDOWS\SYSTEM32\USERVMEM.DLL Location: C:\WINDOWS\SYSTEM32 Computer: DSYLVESTER User: dsylvester Action taken: Clean failed : Delete failed : Access denied Date found: Monday, December 04, 2006 8:49:46 AM I can't find USERVMEM.DLL when I search. When I look for the registry key that Symantec has suggested to delete, I can't find that either. Can you help? benfranc01 at yahoo.com Thanks!