We recently had the thread from act8192 in the "other firewalls" sub-forum: LookNstop requires my identity?? I decided to try it too about 48 hours ago. No luck Yes, I received two confirmations emails from looknstop_en [AT] nexway.com; one called "Invoice Look'n'Stop", the other one called "Your order Look'n'Stop". The latter one says "You will receive your activation code from the editor Soft4Ever in a few minutes." Well, I did not receive any activation code. No further email at all did I receive. Next that same email says "If not, please contact the editor by the contact form at this adress : http://www.looknstop.com/En/support.htm ". Well, I did send an email using that site some 24 hours ago. No reply Have a look again at that other thread. In reply # 6 the advice has been given to go to: http://looknstop.nexway.eu/contact.html If that is indeed a better site for purchasing problems, than it should have been mentioned in the confirmation email instead of the site I mentioned above. I called my bank this evening to check whether the money was already booked; no, it wasn't, they told me. Strange because the confirmation email doesn't tell anything about "you have to wait x days". I decided that I had enough of it. So I did send an email to looknstop_en [AT] nexway.com , requesting to cancel my order and to refund the money. No reply. It is not my fault that the confirmation email 1. does tell that you get an activation code in a few minutes; 2. might give a wrong site to complain about purchase problems; 3. does not tell that you might have to wait x days; 4. does not tell anything like "this is an automatically made email, do not reply to it", if that is the case at all. On a side note: An half hour before I tried to purchase a Look'n'Stop licence, I did buy a renewal for another program. Within minutes I got my new licence. This just to prove that it can be done.