Trial Problem True Image Echo RHL7.3

Discussion in 'Acronis True Image Product Line' started by raven_sa, Dec 7, 2007.

Thread Status:
Not open for further replies.
  1. raven_sa

    raven_sa Registered Member

    Joined:
    Dec 7, 2007
    Posts:
    3
    Hi,

    I am trying to get True Image Echo working on Redhat 7.3 with a 2.4.20-28-7 kernel but when I run trueimage I get a error "undefined symbol: XRenderFindStandardFormat" and if I run trueimagecmd --list I get nothing.

    Does anybody know what am I don't wrong or is the product not going to work on my linux version.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello raven_sa,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    Could you please collect some information to let us investigate the problem thoroughly?

    Please collect Linux system report as described in this post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. raven_sa

    raven_sa Registered Member

    Joined:
    Dec 7, 2007
    Posts:
    3
    Thanks Marat,

    I have already opened a ticket (1253872) with all the information with Acronis Technical Services.
     
  4. raven_sa

    raven_sa Registered Member

    Joined:
    Dec 7, 2007
    Posts:
    3
    Hi,

    I installed a rpm "libXRender" and the program now opens, but it give me the following error.

    E000101F4: Unable to open (initialize) computer
    Required kernel object module ("snapapi" driver) not found during initialization (0x1000FA)
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello raven_sa,

    As I can see, the problem was resolved through e-mail. We are glad that you can use Acronis True Image successfully.

    If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

    Thank you.
    --
    Marat Setdikov
     
Thread Status:
Not open for further replies.