TPG email systems go down again

guest · Sep 2, 2019

TPG email systems go down again
September 2, 2019
https://www.crn.com.au/news/tpg-email-systems-go-down-again-530463

TPG email systems are experiencing another unplanned outage.

According to its service status page, the telco said both its email and Advanced Post Office services were both hit by an outage today at 10:40am AEST today (September 2nd), but has not specified if it is directly related to the same outage last week.
TPG’s Twitter account confirmed the second outage.

TPG was hit by an email outage last week, with the telco claiming the issue began on Wednesday, 28 August at 4:30pm. The company said the service was restored on Friday, 30 August at 9:29pm.
Posting on TPG’s Community page, a community manager said the outage was caused by “a failure affecting the storage system through which the email systems operate”, and was not related to any security issue.
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guest · Sep 3, 2019

TPG email fix arrived six hours late
September 3, 2019
https://www.crn.com.au/news/tpg-email-fix-arrived-six-hours-late-530513

TPG Telecom's unplanned email systems outage went on for six hours longer than the carrier promised, before being fully restored on Monday night.

The telco said on its service status page that email and advanced post office services were restored as of 8:30pm on Monday, 2 September, more than six hours after the estimated restoration time of 2:00pm.
Posting on its community website, TPG said “The email issue is now resolved and no customers should have any more email issues. If you are experiencing any problems please private message us so we can help.
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guest · Sep 23, 2019

TPG email wobbles again
September 23, 2019
https://www.crn.com.au/news/tpg-email-wobbles-again-531347

TPG confirmed last week that its email service had been affected by another unplanned outage, less than a month since a multi-day incident left its customers fuming.

The telco confirmed the outage on Friday, 20 September on social media and in its community site, but did not explain the cause. CRN has contacted TPG for comment.

We received multiple reports with this issue and it has been escalated to our System administrators for further investigation. We'll advise you once an update is available. We apologise for the inconvenience. -Geli
— TPG (@TPG_Telecom) September 20, 2019
A number of users took to Twitter, Whirlpool and the TPG Community site to express their frustration.

A TPG community moderator said the telco couldn’t confirm the exact time when the outage occurred, and that system administrators usually decide when an issue is either a general outage or just an isolated incident.
TPG representatives confirmed the email service was restored on the same day.
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