To all Win9x users - solving the update problem

Discussion in 'NOD32 Early v2 Beta' started by jan, May 2, 2003.

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  1. jan

    jan Former Eset Moderator

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    Hi to all 9x users,

    There is a small bug in 9x version of nod32b2 (all releasses including b5
    :(), discovered after b5 was released. Therefore, you might not be able to
    automatically upgrade program components to new version, if you are using
    other update server than www.esetsoftware.com (one of the preset servers).
    So, if you encounter such problem, you can switch your update server to
    www.esetsoftware.com and you should be able to upgrade automatically. The
    problem itself will be fixed in next release.

    Thanks,

    jan
     
  2. hayc59

    hayc59 Guest

    hello jan, would this have anything to do with the problems i had and not being able to update, after i installed the beta versions from 2 on?? ie. the errors i kept getting with updating?
    because i had to go back to version 1. would be nice to be able to use the new version once it goes out of beta!!
    thanks for all your help. :D ;)
     
  3. jan

    jan Former Eset Moderator

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    Hi hayc59,

    >would this have anything to do with the problems i had and not being able to update, after i installed the beta versions from 2 on?? ie. the errors i kept getting with updating?

    It's possible - I don't know from which server are you updating - have you tried the www.esetsoftware.com too?

    Best wishes, :)

    jan
     
  4. sptcpa

    sptcpa Registered Member

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    Tried esetsoftware.com, NOD32V2, beta, no luck, Thanks

    WIN98SE
     
  5. Q Section

    Q Section Registered Member

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    Interestingly - we are using 98SE on this computer and v2beta5 is running alright including updates. If it makes any difference - when we installed this beta at the beginning we specified www.esetsoftware.com.

    Best wishes.

    HMSS Q Section
     
  6. jan

    jan Former Eset Moderator

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    Hi sptcpa,

    >Tried esetsoftware.com, NOD32V2, beta, no luck, Thanks
    >WIN98SE

    What beta are you running? Please post the content of the NOD32 CC>NOD32 System Tools>Information from that machine.

    Thanks, :)

    jan
     
  7. Q Section

    Q Section Registered Member

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    Jan - Sorry it took so long to answer:
    Ooops, sorry we just noticed you were speaking to sptcpa

    NOD32 Antivirus System information
    Virus signature database version:   1.415 (20030521)
    Dated:   Wednesday, May 21, 2003
    Virus signature database build:   3666

    Information on other scanner support parts
    Extended heuristic module version:   1.001 (20030430)
    Extended heuristic module build:   1024
    Archive support module version:   1.001 (20030430)
    Archive support module build version:   1031

    Information on installed components
    NOD32 For Windows 95/98[me=QSection]- base[/me]
    Version:   1.199.12
    NOD32 For 95/98[me=QSection]- NOD32 On-demand Scanner[/me]
    Version:   1.199.12
    NOD32 For Windows 95/98[me=QSection]- Internet support[/me]
    Version:   1.199.17

    Operating system information
    Platform:   Windows 98
    Version:   4.10.2222 A
    Version of common control components:   5.81.4916
    RAM:   192 MB
    Processor:   Pentium(r) II Processor
     
  8. Q Section

    Q Section Registered Member

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    Since we posted anyway we want to re-iterate we have no problems with automatic update. We do have one question, though. Should we find NOD32 going to any other site besides www.esetsoftware.com for updates? This is how we have the settings directed. We have found nod32krn.exe wanting to go to 62.168.97.102 which is also known as sun.uid0.sk. Here is some other information about them:
    CITY: BRATISLAVA
    STATE: ZAPADOSLOVENSK (region)
    COUNTRY: SK

    What info can you share?
     
  9. jan

    jan Former Eset Moderator

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    Hi QSection,

    here is some info:

    one of the possibilities is that if there is another security software on the machine installed (e.g. a firewall) it can block the access to the update files. Some of the update files have been moved to a new server (sun.uid0.sk) - so in such a case it's needed to set up an access permission to that server in the another security software.

    Thanks, :)

    jan
     
  10. MegaHertz

    MegaHertz Registered Member

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    Hello Jan,

    I am also having an update problem on Win98. Below are my details and a screenshot of what I see. It says there is an update available, but the size is always listed as zero bytes. I have tried all three default servers, disabled firewall and rebooted and still no luck. For what it's worth I have not had any problems with autoupdate until now.


    Edit: BTW when I select yes nothing is downloaded.

    NOD32 Antivirus System information
    Virus signature database version: 1.418 (2003052:cool:
    Dated: Wednesday, May 28, 2003
    Virus signature database build: 3675

    Information on other scanner support parts
    Extended heuristic module version: 1.01
    Extended heuristic module build: 1048866423
    Archive support module version: 1.001 (20030430)
    Archive support module build version: 1031

    Information on installed components
    NOD32 For Windows 95/98[me=MegaHertz]- base[/me]
    Version: 1.199.12
    NOD32 For 95/98[me=MegaHertz]- NOD32 On-demand Scanner[/me]
    Version: 1.199.12
    NOD32 For Windows 95/98[me=MegaHertz]- Administrative tools[/me]
    Version: 1.199.11
    NOD32 For Windows 95/98[me=MegaHertz]- Internet support[/me]
    Version: 1.199.17

    Operating system information
    Platform: Windows 98
    Version: 4.10.2222 A
    Version of common control components: 5.81.4704
    RAM: 192 MB
    Processor: Pentium(r) II Processor
     

    Attached Files:

  11. MegaHertz

    MegaHertz Registered Member

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    Forgot to include the log entries.

    Time   Module   Event   User
    05/28/2003 8:49:19 AM   Update   Error occured while updating program modules (Update has ended with error. (Return code 301))   
    05/28/2003 8:49:01 AM   Update   Update attempt triggered manually
    05/28/2003 8:47:33 AM   Update   Update attempt terminated with error (File not found.)
    05/28/2003 8:47:32 AM   Update   Update attempt triggered manually
    05/28/2003 8:47:23 AM   Update   Update attempt terminated with error (File not found.)
    05/28/2003 8:47:21 AM   Update   Update attempt triggered manually
     
  12. jan

    jan Former Eset Moderator

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    Hi MegaHertz,

    > am also having an update problem on Win98

    Need more info => sent you a PM.

    Thx, :)

    jan
     
  13. MegaHertz

    MegaHertz Registered Member

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    Message sent. :)
     
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