1. I recognize imaging software only in one way - backup and restore from recovery CD. 2. How are you suggesting to test recovery CD, without buying the software? Last time I tried, evaluation version did not make boot CD. 3. If, for some reason, loading of some driver fails and your software keeps looping error messages or crashes completely, or hangs, what is the correct name for that in your language? In my company that is called bad programming. 4. Some (looong) time ago, I had nice talks with your technical support guys (ochi1394_0 driver problem on Toshiba 5205-S703), but the problem still the same few years later. Is that really normal? Should not be such a big problem, as TI 7.0 build 572 was working - loaded other drivers after displaying error message 4 times.