TIW 9.1 Boot media problem

I have True Image Workstation with Universal Restore. The boot cd starts fine and allows me to backup perfectly but if i choose to Restore and select a backup file then specify the drive to restore, it takes a few seconds to read the file then the system reboots. I noticed once that it displays an error message which dissapears quickly before the system reboots and the cycle continues. I can't read the error message. At first i thought the image was corrupted but i validated it and it was fine. Then i used the restore option from the Startup recovery manager and it restored fine. I want to use the universal restore but it won't let me. has anybody come across this problem before?

btw, i'm using version 9.1 b3718 and have tried creating another boot disk with the same result


UPDATE
I've just tested it again. I created another boot disk with two versions one with Universal Restore and one without. It seems that the the problem is with Unviersal Restore in the one that fails and reboots whereas the plain version works fine. Has anyone else had this?

many thanks in advance

 

Sorry. had to bump it due to the update

 

Hello aladdin1001,

Thank you for choosing Acronis Workstation Disk Backup Software.

We are sorry for the delayed response.

First of all, please make sure you use the latest build (3832) of Acronis True Image 9.1 Workstation. To get access to updates you should first register your software. Please also install the latest build of Acronis Universal Restore, as it is obligatory for all components to be of the same build in order to interact correctly. Create a new Bootable Rescue CD after installing the update and see if the issue persists.

If the issue persists, please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov