TI9 on suse 9.1 pro

Discussion in 'Acronis True Image Product Line' started by Jd2004, Jun 7, 2006.

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  1. Jd2004

    Jd2004 Registered Member

    Joined:
    Jun 7, 2006
    Posts:
    1
    Hi,

    I am trying to install TI9 (latest) on our Suse 9.1 Pro server.

    The installation stops after the last step. This is what i found in the logs,
    but i don't know what to do.

    True Image setup log:

    Running 'rpm -U --percent --force --nodeps /tmp/RPMS.dBYp2r/dkms-2.0.4-2.noarch.rpm':
    finished
    Running 'rpm -U --percent --force --nodeps /tmp/RPMS.dBYp2r/snapapi26_modules-0.7.1-1.noarch.rpm':
    finished
    Running 'rpm -U --percent --force --nodeps /tmp/RPMS.dBYp2r/MediaBuilder-9.1.3563-1.i386.rpm':
    finished
    Running 'rpm -e trueimage':
    error: package trueimage is not installed
    finished
    Running 'rpm -U --percent --force --nodeps /tmp/RPMS.dBYp2r/TrueImageClient-9.1.3563-1.i386.rpm':
    finished
    Launching '/usr/sbin/dkms install -m snapapi26 -v 0.7.1 2>&1'.

    Error! DKMS tree does not contain: snapapi26-0.7.1
    Build cannot continue without the proper tree.

    Launching '/usr/sbin/dkms ldtarball --force --archive /usr/lib/Acronis/kernel_modules/snapapi26-0.7.1-all.$

    Warning! This tarball was created with dkms < 2.0 and contains
    no arch info. DKMS will assume the arch: i586

    Loading tarball for module: snapapi26 / version: 0.7.1

    Loading /usr/src/snapapi26-0.7.1...
    Creating /var/lib/dkms/snapapi26/0.7.1/source symlink...

    DKMS: ldtarball Completed.

    Launching '/usr/sbin/dkms install -m snapapi26 -v 0.7.1 2>&1'.

    Error! Could not locate snapapi26.ko for module snapapi26 in the DKMS tree.
    You must run a dkms build for kernel 2.6.4-52-smp (i586) first.


    Preparing kernel 2.6.4-52-smp for module build:
    (This is not compiling a kernel, only just preparing kernel symbols)
    Storing current .config to be restored when complete
    using presented .config
    make oldconfig.....(bad exit status: 2)
    make prepare-all.....

    Building module:
    cleaning build area.....
    make KERNELRELEASE=2.6.4-52-smp -C /lib/modules/2.6.4-52-smp/build SUBDIRS=/var/lib/dkms/snapapi26/0.7.1/b$

    Error! Bad return status for module build on kernel: 2.6.4-52-smp (i586)
    Consult the make.log in the build directory
    /var/lib/dkms/snapapi26/0.7.1/build/ for more information.
    exited with status 10.
    Acronis True Image Server Setup failed to build kernel modules. Consult /var/log/trueimage-setup.log an$
    Running 'rpm -U --percent --force --nodeps /tmp/RPMS.a5DQpw/dkms-2.0.4-2.noarch.rpm':
    finished
    Running 'rpm -U --percent --force --nodeps /tmp/RPMS.a5DQpw/snapapi26_modules-0.7.1-1.noarch.rpm':
    finished
    Running 'rpm -U --percent --force --nodeps /tmp/RPMS.a5DQpw/MediaBuilder-9.1.3563-1.i386.rpm':
    finished
    Running 'rpm -e trueimage':
    error: package trueimage is not installed
    finished
    Running 'rpm -U --percent --force --nodeps /tmp/RPMS.a5DQpw/TrueImageClient-9.1.3563-1.i386.rpm':
    finished
    Launching '/usr/sbin/dkms install -m snapapi26 -v 0.7.1 2>&1'.

    Error! Could not locate snapapi26.ko for module snapapi26 in the DKMS tree.
    You must run a dkms build for kernel 2.6.4-52-smp (i586) first.


    Preparing kernel 2.6.4-52-smp for module build:
    (This is not compiling a kernel, only just preparing kernel symbols)
    Storing current .config to be restored when complete
    using presented .config
    make oldconfig....(bad exit status: 2)
    make prepare-all....(bad exit status: 2)

    Building module:
    cleaning build area....
    make KERNELRELEASE=2.6.4-52-smp -C /lib/modules/2.6.4-52-smp/build SUBDIRS=/var/lib/dkms/snapapi26/0.7.1/b$

    Error! Bad return status for module build on kernel: 2.6.4-52-smp (i586)
    Consult the make.log in the build directory
    /var/lib/dkms/snapapi26/0.7.1/build/ for more information.
    exited with status 10.
    Acronis True Image Server Setup failed to build kernel modules. Consult /var/log/trueimage-setup.log an$


    Make log:

    DKMS make.log for snapapi26-0.7.1 for kernel 2.6.4-52-smp (i586)
    Tue May 30 02:03:07 CEST 2006
    make: Entering directory `/usr/src/linux-2.6.4-52'
    CHK include/linux/version.h
    UPD include/linux/version.h
    SYMLINK include/asm -> include/asm-i386
    HOSTCC scripts/basic/fixdep
    HOSTCC scripts/basic/split-include
    HOSTCC scripts/basic/docproc
    SHIPPED scripts/kconfig/zconf.tab.h
    HOSTCC scripts/kconfig/conf.o
    HOSTCC scripts/kconfig/mconf.o
    SHIPPED scripts/kconfig/zconf.tab.c
    SHIPPED scripts/kconfig/lex.zconf.c
    HOSTCC -fPIC scripts/kconfig/zconf.tab.o
    HOSTLLD -shared scripts/kconfig/libkconfig.so
    HOSTLD scripts/kconfig/conf
    -include /var/adm/running-kernel.make

    The .config file is a merged configuration; please remove it by hand before creating your own. You can use$

    make[2]: *** [check-meta] Error 1

    make[2]: *** [check-meta] Error 1
    make[1]: *** [silentoldconfig] Error 2
    make: *** [include/linux/autoconf.h] Error 2
    make: Leaving directory `/usr/src/linux-2.6.4-52'


    What can we do, to get TI installed on our server?

    Thanks,

    Jd.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Jd2004,

    Thank you for choosing Acronis Linux Server Disk Backup Software.

    Please create an account, then log in and submit a request for technical support. Please indicate that you want to contact Marian Fadeeva in the heading of the request. Attach your setup log and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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