TI9 error 502

TI9 (latest build) using default settings returns error 502 (0x101f6) unable to create volume snapshot (0x70021)
was working fine for several weeks & if there are error codes to refer to they are well hidden & pdf manual contains no information

 

Hello c a m,

Thank you for choosing Acronis Disk Backup Software.

Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko

 

ty for the support & that does seem to have corrected the problem

if you happen to comment back...is there a database or faq or manual that lists errors by their number? (i.e.: 502)

 

Hello c a m,

Thank you for choosing Acronis Disk Backup Software.

I'm glad to hear that your issue has been solved.

As for your question, I'm afraid that we do not have any lists of error messages of Acronis True Image 9.0.

If you want us to change the behaviour of Acronis True Image in any way or add some new features to this product, please feel free to post any of your suggestions in Acronis True Image WISH-LIST thread.

If you have any further questions please feel free to ask.

Thank you.
--
Tatyana Tsyngaeva