TI9 build 2.245 "stable" error

Discussion in 'Acronis True Image Product Line' started by Anc1, Nov 26, 2005.

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  1. Anc1

    Anc1 Guest

    make Backup - when the Information popup window appears (- after I chose the source - over the make filename screen) , I get an error ( Offset: 00243f9d ) , and TI9 closes.

    I managed to clone a drive though

    running XPSP2 updated
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Anc1,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept my apologies for the delay with the response.

    Please download and install the latest build (2323) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    If the problem still persists with the latest build (2323) of Acronis True Image 9.0 then please collect the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - When exactly you receive that "Offset: 00243f9d" error message?

    - Describe actions taken before the problem appears step-by-step.

    Please also do the following:

    - Press the Start button, choose Run, type "drwtsn32" and press Enter;

    - In the dialog that appears check the Log File and Crash Dump paths, then press the OK button;

    - Run Acronis True Image and reproduce the problem;

    - Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2;

    Submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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