Hello, I recently upgraded to Acronis ver.8 (build 763). When I tried to make an image of my notebook hard drive, I could not. The equipment used is as follows: 1) IBM Thinkpad R-51 2) LG DVD-+RW drive model GSA4040B mounted in and external USB 2.0 case. 3) Ridata DVD-R Media When I attempted to image the drive I would get "Error I00640003: Please insert the first medium", Then on retry I would get "Error E00040004: Disk is full". It would also mention low quality media as a possible reason for the problem. After several attempts I installed Norton Ghost 2003 and imaged the drive with the same equipment and media. The image was successful with Norton Ghost. In addition I used the burner with several other programs and had no problems. Any help would be appreciated.