TI Home V11 Rescue CD wont boot

Discussion in 'Acronis True Image Product Line' started by DianeL, Feb 12, 2008.

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  1. DianeL

    DianeL Registered Member

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    New user of Acronis TI Home 11, build 8,053 with questions on making a Acronis Rescue CD. We have a home built desktop with an ASUS motherboard, two internal SCSI hard drives, an external USB hard disk drive (for backups) and a Plextor CD drive. The OS is Windows XP SP2.

    We made a rescue CD following the Acronis V11 User’s Guide and the hints in the Forum guide, without entering any startup parameters and the process completed. Tried to test the CD as recommended. Got to the GUI, but it would not boot to Windows, just kept cycling, and asking for the correct boot media to be inserted. It did boot to Acronis, but froze at that point. When we tried to reboot without the “Rescue” CD, we found the ASUS bios had reverted to the default settings and our boot drive was not even included in the boot priority list.

    I’ve read a lot of the forum threads, and the Forum guide for making a rescue disk was helpful, but it did not cover the Bootable Media Startup Parameters (see the V11 User’s Guide, page 75 and Appendix D.) added at the command line in the process of making the bootable CD. This appears to be new feature in V11 that has not yet been addressed. What startup parameters, if any, should we set, and why, and what is the syntax if more than one parameter needs to be set? Do SCSI drives need special parameters?

    Forgot to add that we have a wireless mouse.
     
    Last edited: Feb 13, 2008
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello DianeL,

    Thank you for choosing Acronis Disk Backup Software.

    Please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report, Windows system information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. DianeL

    DianeL Registered Member

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    What does the "acpi=off noapic" parameter actually do? Does the information in my post make that solution specific to my setup or are you recommending it because that is just always the first thing you recommend?

    As noted, trying to boot from the "Rescue" disk caused a total shutdown. Finally, we discovered that all the bios settings had been reverted to default, and the boot disk left out of the boot priority altogether, and so after re-setting the bios, we were able to run again. So I am reluctant to experiment with what appears to be your form reply to anyone having a problem with the Rescue disk process.

    Also, why recommend using the F11 process rather than entering that same parameter in the Create Bootable Media Wizard?

    DianeL
     
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