TI 9 installs but won't run

Discussion in 'Acronis True Image Product Line' started by SandyB, Sep 21, 2005.

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  1. SandyB

    SandyB Guest

    The error is: unable to locate a valid serial number, please re-install.

    Tried it 3 times on 2 different computers....still get the same message
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello SandyB,

    Thank you for choosing Acronis Disk Backup Software.

    We are really sorry for the inconveniences. Please explain how you have installed Acronis True Image 9.0. Could you please clarify you done the clean installation or you upgraded the old version? Also please send the letter with the serial number of your program to support@acronis.com along with the link to this thread. We will certainly help you with this problem.

    If you do not receive any response from Acronis Support Team within 48 hours please let me know your Acronis Request # which will be sent to you in autoreply.

    Thank you.
    --
    Irina Shirokova
     
  3. SandyB

    SandyB Registered Member

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    This was done as a clean install. SN was sent to support this morning.
     
  4. SandyB

    SandyB Registered Member

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    Ticket @ HGY-11229-355
     
  5. SandyB

    SandyB Registered Member

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    Finally got an answer from support:

    "Please re-install the software"


    soooo helpfull; NOT
     
  6. milleron

    milleron Registered Member

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    I certainly hope that your reply was generated by artificial "intelligence" because it would pain me greatly to think that Acronis was employing a human this stupid.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello SandyB,

    I'm really sorry for your inconvenience.

    Could you please let me know your Acronis request number which can be found in the subject of the letter that you received from Acronis Support (e.g. [Acronis #226886])?

    I will find the reason for such a disgusting answer.

    Thank you.
    --
    Alexey Popov
     
  8. SandyB

    SandyB Registered Member

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    358925
     
  9. theportent

    theportent Guest

    Your not alone, I bought the program online last night and installed ready to do a system backup and received the same error message.
    Tech Support have yet to reply to my question but I have an ID Acronis #363003.
     
  10. tachyon42

    tachyon42 Registered Member

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    If those Acronis support ID numbers are issued sequentially then there appears to be a back log of at least 4078 support requests! Those guys must really be burning the midnight oil trying to get through all these TI9 issues.
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello SandyB,

    I have reviewed all the correspondence regarding your request #358925 and figured out that you have never provided the link to this thread as Irina asked, so Konstantin had no chance to know that you have already tried to reinstall the software. Thus his answer was pretty accurate, since you just have not provided enough information.

    Please download and install the latest build (2259) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Let me know if the problem still persists with the latest build (2259) of Acronis True Image 9.0.

    Thank you.
    --
    Alexey Popov
     
  12. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello theportent,

    Thank you for choosing Acronis Disk Backup Software.

    Please do as I have suggested in my previous post addressed to SandyB.

    Thank you.
    --
    Alexey Popov
     
  13. theportent

    theportent Guest

    I received your email yesterday and tried the latest build which gives exactly the same error message. As you requested I have emailed you the System Information file and the install log.
     
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