TI 9 Doesn't Recognize HD's

Discussion in 'Acronis True Image Product Line' started by BadgerBoy, Jun 26, 2006.

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  1. BadgerBoy

    BadgerBoy Registered Member

    Jun 26, 2006
    I attempted to use the boot cd to perform the "clone" action. After the system booted, it was unable to recognize the two WD IDE Drives. This is the same problem I had when I installed WinXP on the "master" drive. I was able to work around this problem when I installed WinXP by telling the program that I needed to load additional drivers to continue (depress F6 during boot up and then put the floppy in A:\ with the necessary drivers).
    How do I load the IDE drivers needed for TI to recognize my two WD IDE drives? This was not a problem when I cloned my SATA drive because the system installed the correct drivers during boot up and prior to loading the TI boot cd.

    I am able to perform a "clone" starting in the Windows environment.

    Also, does the program always shut the computer down after a clone?

    Thanks in advance
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello BadgerBoy,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (3666) of Acronis True Image 9.0 Home which is available at: http://www.acronis.com/homecomputing/support/updates/

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3666.

    Please create the new bootable rescue media with the latest build and see whether the problem still persists.

    If the problem remains, please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

    quiet acpi=off noapic, click on the OK button and choose "Full Version".

    If that doesn't help, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Yes, it's recommended. Please note that we recommend you to unplug one of the hard drives right after the disk cloning process has been finished, since keeping both original and cloned hard drives connected might cause different boot or drive letter assignment problems.

    Thank you.
    Tatyana Tsyngaeva
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