TI 9 2302 v 2323

Discussion in 'Acronis True Image Product Line' started by Xpilot, Dec 7, 2005.

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  1. Xpilot

    Xpilot Registered Member

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    When comparing performance of the two recent builds of TI 9 there is no difference between them as far as backing up a whole bootable HDD and subsequent recovery using TI recovery CDs.

    Time taken to create an image for each build was the same. Recovery of the HDD also took the same time for each build . When the image was on a slave drive the recovery time was acceptable at approx 50% of the creation time.

    The disappointment is the recovery time from an image saved on a USB 2 HDD. This is still very slow taking nearly three times longer then from a slave drive. I had hoped that Acronis would have done something about the poor USB driver support provided on the recovery CD.

    There is a further problem that I have found when using the BART PE with Acronis plugin . It used to work with build 2302 and was as quick as a slave drive when used to recover from a USB HDD image. Now, on a 2323 image, it failed with a full stop hang at 5 minutes remaining on one attempt and 1m 40sec on another trial. I then tried again using a different image on another USB HDD. This time it failed with the message that the image either did not exist or was corrupt. I proved that this message was false by rebooting with the 2323 CD and the restore completed eventually.

    Xpilot
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Xpilot,

    Thank you for choosing Acronis Disk Backup Software.

    1. Regarding the USB 2.0 support when using Acronis True Image 9.0 Bootable Rescue CD.

    Could you please collect the following information?

    - Create Linux system information (sysinfo.txt) as it is described in Acronis Help Post;

    - What is the exact size of the image archive stored on the external USB 2.0 hard drive?

    - How much time does it actually take to restore this image?

    - Provide the exact vendor and model of your external USB 2.0 hard drive;

    - Describe actions taken before the problem appears step-by-step.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please keep your external USB hard drive connected while creating Acronis Report and Linux system information.

    Submit a request for technical support with the subject indicating that you want to contact Alexey Popov. Attach all the collected files and information to your request along with the link to this thread. I'll forward this information to our Development Team and they will certainly do their best in order to investigate the problem and try to provide you with the solution.

    2. As for the problem with Acronis True Image plug-in for BartPE restoring the image created using build 2323 of Acronis True Image 9.0. Please be aware that current version of Acronis True Image plug-in for BartPE is for Acronis True Image 8.0 and so it does not have the capability to restore file-based backups. If that's not the case and you are trying to restore a disk\partition image then please provide me with the more detailed information on the problem:

    - Where do you store your image?

    - What exactly has happened when you tired to restore this image?

    - Have you received any error messages? What exact error messages? When exactly you received them?

    - Describe actions taken before the problem appears step-by-step.

    Thank you.
    --
    Alexey Popov
     
    Last edited: Dec 8, 2005
  3. Xpilot

    Xpilot Registered Member

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    Hello Alexey Popov,

    Thank you for your response. I will not, at this time, be following the standard trouble shooting steps that you have provided. This is becuase I do not have a problem with my computer system or it's performance.

    1. The problem of slowness of recovery times from a USB HDD image has been raised several times in this forum and points fair and square to the Acronis/Linux USB drivers as a search will show. The solution, up to now, has been to use a BART PE CD with TI plugin. My actual recovery times for a 13 GB image were 17 minutes from an internal drive when booted from the TI CD. The same sized image when recovered from a USB drive using a BARTPE CD took 17 and 1/2 minutes. However this increased to 47 minutes when using a standard TI recovery CD. Is this a problem that Acronis recognise and can it be improved in a future build?

    2. I tried using a Bart PE CD to restore a same sized whole Disk image created using build 2323. The image was stored on a USB 2 drive. The restore started normally and then froze. There were no messages or error codes. As I had a second USB drive to hand which also had a 2323 image I tried that and this failed with a corrupt image message right at the start of the process. As stated previously the image was in fact not corrupt and could be restored normally using the (slow) TI rescue CD.

    Out of interest has the Bart PE with plug in been tested sucessfully as the boot CD to recover full Disk images that were created from build 2323?

    I will not be doing any further testing of the current 2323 build as I know what it can and cannot do for me and I can live without the luxury of the BartPE facility.

    Thank you,

    Xpilot
     
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