TI 9.1 - VSS error

Discussion in 'Acronis True Image Product Line' started by icelava, Jun 15, 2007.

Thread Status:
Not open for further replies.
  1. icelava

    icelava Registered Member

    Joined:
    Jun 15, 2007
    Posts:
    1
    I am trying out TI 9.1 Server on a server, and get the following errors when testing backup. Anybody know what causes this?


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 6/16/2007
    Time: 12:42:13 AM
    User: N/A
    Computer: POWERPUFF
    Description:
    Fault bucket 359905710.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 6b637542 203a7465 39393533 31373530
    0010: 0a0d30


    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 6/16/2007
    Time: 12:43:15 AM
    User: N/A
    Computer: POWERPUFF
    Description:
    Faulting application TrueImageService.exe, version 9.1.0.3854, faulting module snapapi.dll, version 2.1.0.222, fault address 0x0000b225.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 6c707041 74616369 206e6f69 6c696146
    0010: 20657275 75725420 616d4965 65536567
    0020: 63697672 78652e65 2e392065 2e302e31
    0030: 34353833 206e6920 70616e73 2e697061
    0040: 206c6c64 2e312e32 32322e30 74612032
    0050: 66666f20 20746573 30303030 35323262


    Event Type: Error
    Event Source: EventSystem
    Event Category: (50)
    Event ID: 4609
    Date: 6/16/2007
    Time: 12:43:19 AM
    User: N/A
    Computer: POWERPUFF
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80110472 from line 44 of d:\nt\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 17
    Date: 6/16/2007
    Time: 12:43:19 AM
    User: N/A
    Computer: POWERPUFF
    Description:
    Volume Shadow Copy Service error: The EventSystem service is disabled or is attempting to start during Safe Mode. The Volume Shadow Copy service cannot start while in safe mode. If not in safe mode, make sure that EventSystem service is enabled. CLSID:{faf53cc4-bd73-4e36-83f1-2b23f46e513e} Name:VSSEvent [0x80040206]

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20 - Code:
    0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0010: 30 30 30 30 33 32 38 31 00003281
    0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0028: 30 30 30 30 33 38 36 38 00003868
    0030: 2d 20 50 49 44 3a 20 20 - PID:
    0038: 30 30 30 30 31 30 31 32 00001012
    0040: 2d 20 54 49 44 3a 20 20 - TID:
    0048: 30 30 30 30 30 37 34 34 00000744
    0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    0058: 54 72 75 65 49 6d 61 67 TrueImag
    0060: 65 53 65 72 76 69 63 65 eService
    0068: 2e 65 78 65 20 2f 73 63 .exe /sc
    0070: 72 69 70 74 3a 37 37 38 ript:778
    0078: 37 37 30 42 41 2d 36 35 770BA-65
    0080: 44 45 2d 34 31 33 33 2d DE-4133-
    0088: 42 30 31 36 2d 30 37 45 B016-07E
    0090: 45 46 30 34 37 34 42 45 EF0474BE
    0098: 37 20 2f 75 75 69 64 3a 7 /uuid:
    00a0: 37 37 38 37 37 30 42 41 778770BA
    00a8: 2d 36 35 44 45 2d 34 31 -65DE-41
    00b0: 33 33 2d 42 30 31 36 2d 33-B016-
    00b8: 30 37 45 45 46 30 34 37 07EEF047
    00c0: 34 42 45 37 20 2f 6c 6f 4BE7 /lo
    00c8: 67 3a 38 36 32 32 44 39 g:8622D9
    00d0: 34 45 2d 30 36 31 34 2d 4E-0614-
    00d8: 34 31 43 41 2d 38 41 39 41CA-8A9
    00e0: 42 2d 33 31 44 46 30 46 B-31DF0F
    00e8: 45 44 32 34 38 36 2e 74 ED2486.t
    00f0: 69 62 2e 6c 6f 67 20 20 ib.log
    00f8: 2d 20 55 73 65 72 3a 20 - User:
    0100: 50 4f 57 45 52 50 55 46 POWERPUF
    0108: 46 5c 41 61 72 6f 6e 2e F\Admin.
    0110: 53 65 65 74 20 20 20 20 Seat
    0118: 2d 20 53 69 64 3a 20 20 - Sid:
    0120: 53 2d 31 2d 35 2d 32 31 S-1-5-21
    0128: 2d 33 39 31 36 35 31 33 -3916513
    0130: 36 38 36 2d 33 33 36 36 686-3366
    0138: 30 34 31 30 39 31 2d 33 041091-3
    0140: 35 37 38 31 38 33 38 31 57818381
    0148: 32 2d 35 30 30 20 20 20 2-500


    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 8193
    Date: 6/16/2007
    Time: 12:43:19 AM
    User: N/A
    Computer: POWERPUFF
    Description:
    Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040206.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20 - Code:
    0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0010: 30 30 30 30 33 32 38 37 00003287
    0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0028: 30 30 30 30 33 38 36 38 00003868
    0030: 2d 20 50 49 44 3a 20 20 - PID:
    0038: 30 30 30 30 31 30 31 32 00001012
    0040: 2d 20 54 49 44 3a 20 20 - TID:
    0048: 30 30 30 30 30 37 34 34 00000744
    0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    0058: 54 72 75 65 49 6d 61 67 TrueImag
    0060: 65 53 65 72 76 69 63 65 eService
    0068: 2e 65 78 65 20 2f 73 63 .exe /sc
    0070: 72 69 70 74 3a 37 37 38 ript:778
    0078: 37 37 30 42 41 2d 36 35 770BA-65
    0080: 44 45 2d 34 31 33 33 2d DE-4133-
    0088: 42 30 31 36 2d 30 37 45 B016-07E
    0090: 45 46 30 34 37 34 42 45 EF0474BE
    0098: 37 20 2f 75 75 69 64 3a 7 /uuid:
    00a0: 37 37 38 37 37 30 42 41 778770BA
    00a8: 2d 36 35 44 45 2d 34 31 -65DE-41
    00b0: 33 33 2d 42 30 31 36 2d 33-B016-
    00b8: 30 37 45 45 46 30 34 37 07EEF047
    00c0: 34 42 45 37 20 2f 6c 6f 4BE7 /lo
    00c8: 67 3a 38 36 32 32 44 39 g:8622D9
    00d0: 34 45 2d 30 36 31 34 2d 4E-0614-
    00d8: 34 31 43 41 2d 38 41 39 41CA-8A9
    00e0: 42 2d 33 31 44 46 30 46 B-31DF0F
    00e8: 45 44 32 34 38 36 2e 74 ED2486.t
    00f0: 69 62 2e 6c 6f 67 20 20 ib.log
    00f8: 2d 20 55 73 65 72 3a 20 - User:
    0100: 50 4f 57 45 52 50 55 46 POWERPUF
    0108: 46 5c 41 61 72 6f 6e 2e F\Admin.
    0110: 53 65 65 74 20 20 20 20 Seat
    0118: 2d 20 53 69 64 3a 20 20 - Sid:
    0120: 53 2d 31 2d 35 2d 32 31 S-1-5-21
    0128: 2d 33 39 31 36 35 31 33 -3916513
    0130: 36 38 36 2d 33 33 36 36 686-3366
    0138: 30 34 31 30 39 31 2d 33 041091-3
    0140: 35 37 38 31 38 33 38 31 57818381
    0148: 32 2d 35 30 30 20 20 20 2-500
     
  2. thaiit

    thaiit Registered Member

    Joined:
    Nov 25, 2007
    Posts:
    1
    Me too. If I start Acronis by manual is ok, but run schedule by Acronis then sometimes it say error below:

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 11/25/2007
    Time: 2:54:42 PM
    User: N/A
    Computer: APP-Srv
    Description:
    Faulting application TrueImageService.exe, version 9.1.0.3534, faulting module snapapi.dll, version 2.1.0.220, fault address 0x0000b135.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 54 72 75 ure Tru
    0018: 65 49 6d 61 67 65 53 65 eImageSe
    0020: 72 76 69 63 65 2e 65 78 rvice.ex
    0028: 65 20 39 2e 31 2e 30 2e e 9.1.0.
    0030: 33 35 33 34 20 69 6e 20 3534 in
    0038: 73 6e 61 70 61 70 69 2e snapapi.
    0040: 64 6c 6c 20 32 2e 31 2e dll 2.1.
    0048: 30 2e 32 32 30 20 61 74 0.220 at
    0050: 20 6f 66 66 73 65 74 20 offset
    0058: 30 30 30 30 62 31 33 35 0000b135
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello icelava and thaiit,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    Please make sure you use the latest build of the respective version of Acronis True Image. To get access to updates you should first register your software. Please don't forget to update all installed components as they need to be the same build in order to interact properly.

    If the issue persists, please download the latest version of Acronis drivers and install it with disabled logging.

    If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

    Thank you.
    --
    Marat Setdikov
     
Thread Status:
Not open for further replies.