TI 9.1 - VSS error

I am trying out TI 9.1 Server on a server, and get the following errors when testing backup. Anybody know what causes this?


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 6/16/2007
Time: 12:42:13 AM
User: N/A
Computer: POWERPUFF
Description:
Fault bucket 359905710.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6b637542 203a7465 39393533 31373530
0010: 0a0d30


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 6/16/2007
Time: 12:43:15 AM
User: N/A
Computer: POWERPUFF
Description:
Faulting application TrueImageService.exe, version 9.1.0.3854, faulting module snapapi.dll, version 2.1.0.222, fault address 0x0000b225.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 75725420 616d4965 65536567
0020: 63697672 78652e65 2e392065 2e302e31
0030: 34353833 206e6920 70616e73 2e697061
0040: 206c6c64 2e312e32 32322e30 74612032
0050: 66666f20 20746573 30303030 35323262


Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4609
Date: 6/16/2007
Time: 12:43:19 AM
User: N/A
Computer: POWERPUFF
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 80110472 from line 44 of d:\nt\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 17
Date: 6/16/2007
Time: 12:43:19 AM
User: N/A
Computer: POWERPUFF
Description:
Volume Shadow Copy Service error: The EventSystem service is disabled or is attempting to start during Safe Mode. The Volume Shadow Copy service cannot start while in safe mode. If not in safe mode, make sure that EventSystem service is enabled. CLSID:{faf53cc4-bd73-4e36-83f1-2b23f46e513e} Name:VSSEvent [0x80040206]

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
0010: 30 30 30 30 33 32 38 31 00003281
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
0028: 30 30 30 30 33 38 36 38 00003868
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 31 30 31 32 00001012
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 30 37 34 34 00000744
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 54 72 75 65 49 6d 61 67 TrueImag
0060: 65 53 65 72 76 69 63 65 eService
0068: 2e 65 78 65 20 2f 73 63 .exe /sc
0070: 72 69 70 74 3a 37 37 38 ript:778
0078: 37 37 30 42 41 2d 36 35 770BA-65
0080: 44 45 2d 34 31 33 33 2d DE-4133-
0088: 42 30 31 36 2d 30 37 45 B016-07E
0090: 45 46 30 34 37 34 42 45 EF0474BE
0098: 37 20 2f 75 75 69 64 3a 7 /uuid:
00a0: 37 37 38 37 37 30 42 41 778770BA
00a8: 2d 36 35 44 45 2d 34 31 -65DE-41
00b0: 33 33 2d 42 30 31 36 2d 33-B016-
00b8: 30 37 45 45 46 30 34 37 07EEF047
00c0: 34 42 45 37 20 2f 6c 6f 4BE7 /lo
00c8: 67 3a 38 36 32 32 44 39 g:8622D9
00d0: 34 45 2d 30 36 31 34 2d 4E-0614-
00d8: 34 31 43 41 2d 38 41 39 41CA-8A9
00e0: 42 2d 33 31 44 46 30 46 B-31DF0F
00e8: 45 44 32 34 38 36 2e 74 ED2486.t
00f0: 69 62 2e 6c 6f 67 20 20 ib.log
00f8: 2d 20 55 73 65 72 3a 20 - User:
0100: 50 4f 57 45 52 50 55 46 POWERPUF
0108: 46 5c 41 61 72 6f 6e 2e F\Admin.
0110: 53 65 65 74 20 20 20 20 Seat
0118: 2d 20 53 69 64 3a 20 20 - Sid:
0120: 53 2d 31 2d 35 2d 32 31 S-1-5-21
0128: 2d 33 39 31 36 35 31 33 -3916513
0130: 36 38 36 2d 33 33 36 36 686-3366
0138: 30 34 31 30 39 31 2d 33 041091-3
0140: 35 37 38 31 38 33 38 31 57818381
0148: 32 2d 35 30 30 20 20 20 2-500


Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 8193
Date: 6/16/2007
Time: 12:43:19 AM
User: N/A
Computer: POWERPUFF
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040206.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
0010: 30 30 30 30 33 32 38 37 00003287
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
0028: 30 30 30 30 33 38 36 38 00003868
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 31 30 31 32 00001012
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 30 37 34 34 00000744
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 54 72 75 65 49 6d 61 67 TrueImag
0060: 65 53 65 72 76 69 63 65 eService
0068: 2e 65 78 65 20 2f 73 63 .exe /sc
0070: 72 69 70 74 3a 37 37 38 ript:778
0078: 37 37 30 42 41 2d 36 35 770BA-65
0080: 44 45 2d 34 31 33 33 2d DE-4133-
0088: 42 30 31 36 2d 30 37 45 B016-07E
0090: 45 46 30 34 37 34 42 45 EF0474BE
0098: 37 20 2f 75 75 69 64 3a 7 /uuid:
00a0: 37 37 38 37 37 30 42 41 778770BA
00a8: 2d 36 35 44 45 2d 34 31 -65DE-41
00b0: 33 33 2d 42 30 31 36 2d 33-B016-
00b8: 30 37 45 45 46 30 34 37 07EEF047
00c0: 34 42 45 37 20 2f 6c 6f 4BE7 /lo
00c8: 67 3a 38 36 32 32 44 39 g:8622D9
00d0: 34 45 2d 30 36 31 34 2d 4E-0614-
00d8: 34 31 43 41 2d 38 41 39 41CA-8A9
00e0: 42 2d 33 31 44 46 30 46 B-31DF0F
00e8: 45 44 32 34 38 36 2e 74 ED2486.t
00f0: 69 62 2e 6c 6f 67 20 20 ib.log
00f8: 2d 20 55 73 65 72 3a 20 - User:
0100: 50 4f 57 45 52 50 55 46 POWERPUF
0108: 46 5c 41 61 72 6f 6e 2e F\Admin.
0110: 53 65 65 74 20 20 20 20 Seat
0118: 2d 20 53 69 64 3a 20 20 - Sid:
0120: 53 2d 31 2d 35 2d 32 31 S-1-5-21
0128: 2d 33 39 31 36 35 31 33 -3916513
0130: 36 38 36 2d 33 33 36 36 686-3366
0138: 30 34 31 30 39 31 2d 33 041091-3
0140: 35 37 38 31 38 33 38 31 57818381
0148: 32 2d 35 30 30 20 20 20 2-500

 

Me too. If I start Acronis by manual is ok, but run schedule by Acronis then sometimes it say error below:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 11/25/2007
Time: 2:54:42 PM
User: N/A
Computer: APP-Srv
Description:
Faulting application TrueImageService.exe, version 9.1.0.3534, faulting module snapapi.dll, version 2.1.0.220, fault address 0x0000b135.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 54 72 75 ure Tru
0018: 65 49 6d 61 67 65 53 65 eImageSe
0020: 72 76 69 63 65 2e 65 78 rvice.ex
0028: 65 20 39 2e 31 2e 30 2e e 9.1.0.
0030: 33 35 33 34 20 69 6e 20 3534 in
0038: 73 6e 61 70 61 70 69 2e snapapi.
0040: 64 6c 6c 20 32 2e 31 2e dll 2.1.
0048: 30 2e 32 32 30 20 61 74 0.220 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 30 62 31 33 35 0000b135

 

Hello icelava and thaiit,

Thank you for choosing Acronis Corporate Disk Backup Software.

Please make sure you use the latest build of the respective version of Acronis True Image. To get access to updates you should first register your software. Please don't forget to update all installed components as they need to be the same build in order to interact properly.

If the issue persists, please download the latest version of Acronis drivers and install it with disabled logging.

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
--
Marat Setdikov