TI 9.1 TAINTS LINUX KERNEL

Discussion in 'Acronis True Image Product Line' started by zmonteca, Mar 28, 2006.

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  1. zmonteca

    zmonteca Registered Member

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    The title says it all, TI 9.1 taints and crashes any box i put it on (dmesg report error: snapapi26: module license 'proprietary' taints kernel).

    All our boxes our using:
    2.6.15-1.1833_FC4
    Fedora Core release 4 (Stentz)
    Kernel \r on an \m

    Has anybody had any luck upgrading from Acronis True Image 8.0 Server for Linux build 989 to the latest TI 9.1 build? For the record, since the kernel update, 8.0.989 did not work either.

    I must say, this is really irritating. Any advice would be great!

    ERROR FROM 8.0.989:

    kernel 2.6.15-1.1833_FC4 detected - module name snapapi26
    Detected fc4: 0x0008
    CPIO: checkDeps
    CPIO: run
    Detected fc4: 0x0008
    RPM DB closed
    Detected fc4: 0x0008
    Launching '/usr/sbin/dkms install -m snapapi26 -v 0.6.7 2>&1'

    Error! Could not locate snapapi26.ko for module snapapi26 in the DKMS tree.
    You must run a dkms build for kernel 2.6.15-1.1833_FC4 (i686) first.
    Detected fc4: 0x0008

    Preparing kernel 2.6.15-1.1833_FC4 for module build:
    (This is not compiling a kernel, only just preparing kernel symbols)
    Storing current .config to be restored when complete
    using presented .config
    make oldconfig.....
    make prepare-all...............

    Building module:
    cleaning build area....
    make KERNELRELEASE=2.6.15-1.1833_FC4 -C /lib/modules/2.6.15-1.1833_FC4/build SUBDIRS=/var/lib/dkms/snapapi26/0.6.7/bui
    ld modules.....(bad exit status: 2)

    Error! Bad return status for module build on kernel: 2.6.15-1.1833_FC4 (i686)
    Consult the make.log in the build directory
    /var/lib/dkms/snapapi26/0.6.7/build/ for more information.
    exited with status 10
    LANG en_US.UTF-8.
    Using LANG en_US.UTF-8.
    Current textdomain /home/user1/trueimagelinuxserver8.0-989.s.e/po
    Current textdomain_codeset is not set.
    Launching '/bin/rpm -q rpm'
    RPM v.4.4.1 has been detected.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello zmonteca,

    Thank you for choosing Acronis Linux Server Disk Backup Software.

    As for Acronis True Image 9.1 Server for Linux, could you please clarify what exact problem you have? Please describe your actions step-by-step.

    As for the error message with Acronis True Image 8.0 Server for Linux, please create an account, then log in and submit a request for technical support. Please provide the step-by-step description of the actions taken before the problem appears and the link to this thread. Please also provide the information confirming your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.) We will investigate the problem and provide you with the special version of Acronis True Image 8.0 Server for Linux.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  3. zmonteca

    zmonteca Registered Member

    Joined:
    Mar 28, 2006
    Posts:
    2
    I am not sure how i can much more clear.

    Install TI 9.1 demo
    run trueimagecmd (trueimagecmd --create --split:4500MB --incremental --partition:1-1 --filename:nfs://ip/path:/filename.tib)

    program does nothing, just hangs...I have a process in my process list that just runs with no activity. I then found this message in the dmesg - "snapapi26: module license 'proprietary' taints kernel"

    Any ideas?

    I will submit an error report to the website for 8.0.989.

    Thank you for any help...
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello zmonteca,

    Thank you for choosing Acronis Linux Server Disk Backup Software.

    We need to investigate the problem with Acronis True Image 9.1 Server for Linux trial version so could you please do the following?

    -Download the Linux System Report utility available from http://www.acronis.com/files/support/sysinfo

    -Run the following command:

    # chmod +x /path_to_downloaded_file/sysinfo

    -Then run the sysinfo file.

    Please collect the requested information and submit a request for technical support. We will investigate the problem and provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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