TI 9.1 - ISSUE - ERROR E000101F4

Discussion in 'Acronis True Image Product Line' started by BarryBrickforce, Jun 9, 2007.

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  1. BarryBrickforce

    BarryBrickforce Registered Member

    Joined:
    Jun 9, 2007
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    I used TI 9.1 with universal restore to upgrade a high end workstation. The backup and restore worked fine and the machine is working fine also.

    Once I was sure the machine was working correctly, I decided to create a new backup for the new hardware.

    As soon as I start Acronis TI, I recieve an error that the software cannot find any hard disk drives. E000101F4. I performed a search in the knowledgebase but came up empty. I find it strange that the software cannot find the hard drives since it is running from the hard drives.

    The new hardware is very high end including esata raid 1. Using the universal restore I added the F6 drivers for the raid card - Dell PERC 5/i.

    Would I have to reinstall Acronis? Any help would be appreciated.

    Barry
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello BarryBrickforce,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    We are sorry for the delayed response.

    Please make sure you use the latest build of Acronis True Image. To get access to updates you should first register your software. Don't forget to update all components (including Acronis Universal Restore and Acronis Bootable Rescue Media) as they need to be the same build in order to interact properly.

    If updating doesn't solve the problem, please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also try performing the operation using Acronis Bootable Rescue Media. If you encounter the same error, please also create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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