TI 9.0 Home can not restore, error E00010F4

Discussion in 'Acronis True Image Product Line' started by bokaratom, Jun 13, 2006.

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  1. bokaratom

    bokaratom Registered Member

    Jun 13, 2006
    I am having a problem with Acronis True Image 9.0 Home.

    I can make backups in Windows but I can not restore them from The Acronis Boot Disk.

    I have installed the latest updates to TI 9.0 (build #3633) I also load the latest SNAP_API drivers (on June 13 2006) and made a new boot disk.

    When I run the Acronis Boot Disk I get the following error message:

    E00010F4: Acronis True Image Home has detected unsupported hard disk drives. Acronis True Image Home does not support Windows Dynamic Disks, EZ-Drives, etc.

    I do not have any Windows Dynamic Disks or EZ-Drives.

    I'm not sure about etc.

    Acronis used to work just fine.

    Whats up?

    This is bad because without the ability to restore I have no safety from my backups.

    Thanks *puppy*
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello bokaratom,

    Thank you for choosing Acronis Disk Backup Software.

    Please click Start -> run, then type diskmgmt.msc and make a screen shot of Disk Management window.

    Please create Acronis Report as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Tatyana Tsyngaeva
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