TI 9.0 Does not Support My Hardware!!!!

Discussion in 'Acronis True Image Product Line' started by netlaw1, Oct 5, 2005.

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  1. netlaw1

    netlaw1 Registered Member

    Joined:
    Sep 25, 2005
    Posts:
    8
    I have an Asus A8n-SLI Deluxe. I cannot comprehend how Acronis coud not support my hardware. I have a RAID 5 Set up on the Silicon Image 3114 built onto the motherboard. However I do boot off of a C drive on the Nvidia controller.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello netlaw1,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2277) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    If the problem still persists with the latest build (2277) of Acronis True Image 9.0 then please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you will not be able to create a sysinfo.txt file for some reasons then please boot from the Acronis True Image 8.0 rescue disc once more and press F11 key when the "Starting Acronis Loader..." message appears.

    After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Send all the collected files and information to support@acronis.com along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  3. netlaw1

    netlaw1 Registered Member

    Joined:
    Sep 25, 2005
    Posts:
    8
    I hope that this reply is sufficient. I cannot seem to generate a sysinfo.txt file which can be read.

    -----Original Message-----
    From: Wilders Security Forums Forums [mailto:webmaster@wilderssecurity.com]
    Sent: Wednesday, October 05, 2005 8:39 PM
    To: admin@lalawlaw.com
    Subject: Reply to post 'TI 9.0 Does not Support My Hardware!!!!'

    Hello netlaw1,

    Acronis Support has just replied to a thread you have subscribed to entitled - TI 9.0 Does not Support My Hardware!!!! - in the Acronis True Image Product Line forum of Wilders Security Forums.

    This thread is located at:
    https://www.wilderssecurity.com/showthread.php?t=100535&goto=newpost

    Here is the message that has just been posted:
    ***************
    Hello netlaw1,

    Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

    Please make sure that you use the latest build (2277) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    DONE

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    DONE


    If the problem still persists with the latest build (2277) of Acronis True Image 9.0 then please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post (https://www.wilderssecurity.com/showthread.php?t=55317).

    Have tried this several times, with several different floppy disks. Each time, the sysinfo.txt file is unreadable (other files created on the floppy are readable, so I can assume that there is a problem writing from the linux environment.


    If you will not be able to create a sysinfo.txt file for some reasons then please boot from the Acronis True Image 8.0 rescue disc once more and press F11 key when the "Starting Acronis Loader..." message appears.

    Since I am dealing with TI 9.0, and do not possess TI 8.0, how am I to boot from the TI 8.0 rescue disk?


    After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Attached are some digital photos. I hope that these help.



    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility (http://www.acronis.com/files/support/AcronisReport.exe);
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Reportd.txt is from Bootable floppy, reportw.txt is from Windows interface.

    Send all the collected files and information to support@acronis.com along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
    ***************


    There may be other replies also, but you will not receive any more notifications until you visit the forum again.

    Yours,
    Wilders Security Forums team

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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    Attachment \reportw.txt

    Attachment \REPORTd.TXT

    Attachment _MG_0001.zip
     
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