TI 9.0 Can't find hard disk

When I attempt to run True Image 9.0, I get an error message "E000101F4 Acronis True Image has not found any hard disk drives."

This is silly because it's being launched from a hard drive, and I can also access my external USB drive where I keep my archives.

I have had this problem before with the first version (?) I bought on 7 Oct. 05. The upgraded version (v2289) fixed the problem, but then it occured again today. I downloaded v2302, but I still get the error message.

Has anyone seen and solved this problem before? I'm running Win XP Home SP2.

Thanks
Chris

 

Hello cwholm,

Thank you for choosing Acronis Disk Backup Software.

We are really sorry for the inconveniences.

Please install the below update with disabled logging and see whether the problem persists.

http://www.acronis.com/files/support/SnapAPI_s_e.exe

If the problem does persist, please enable logging by running the update once more, reproduce the program failure and send the c:\snapapi.log file to Acronis Support along with the link to this thread. This will allow us to investigate the problem thoroughly.

Thank you.
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Irina Shirokova

 

I tried the fix that Acronis support posted on this thread and it fixed my problem. I wonder what the new version drivers are looking for that will not allow 9 or any of thier other programs to work on certain computers.

 

Thanks Irina!

This patch fixed my problem also.

I'm hoping that this patch is rolled into the next release so I don't have to keep patching newer and newer versions of the product.

Do you know if this will be the case?

Thanks again,
Chris

 

Hello Chris,

Please be aware that the SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software working in Windows. It also allows to create backups under running Windows with a lot of files being open for reading and writing without any necessity to reboot the computer in DOS or any other special mode.

Please also note that the SnapAPI module is updated rather regularly because of the new hardware and software being released and of course we do include new versions of that SnapAPI module in the upcoming builds of Acronis True Image 9.0.

As for the possible reason of the problem that you encountered, it might be any other third-party software that requires the "exclusive" access to the hard drive (disk imaging, disk partitioning, antivirus and alike software). Sometimes this kind of software just blocks Acronis drivers and thus prevents Acronis True Image 9.0 from proper functioning.

In case the same problem will appear again, please use the afore mentioned link to download and install the latest version of Acronis drivers. If it will not help then please do as Irina has suggested in her post #2.

Thank you.
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Alexey Popov