TI 2009 can't find hard drive(s)

I just took my first shot at installing TI2009. I made a clean installation
after uninstalling TI9 via the Control Panel as recommended. I can
install, save an image (to a USB removable drive) and validate it. But
an attempt to recover results in, once the mandatory reboot is
executed, the error "E00040007 Error opening the file" (several attempts
made). If I then reboot using the rescue media generated by 2009, I go
through the graphic welcome screen, to a black screen headed by the
Acronis logo and some very rapidly disappearing messages that I couldn't
read, to a blue screen with a window containing "E000101F4: Acronis
True Image Home hasn't found any hard disk drives". This happens
for the base case, just the internal hard drive, home to C:, present,
and with my external (USB) drive also mounted. Thankfully, I still had my
TI9 rescue media, enabling me to recover the state of affairs before
attempting to install 2009, otherwise I would have been, ah, "nailed?"
Any suggestions? Thanks.

 

Do you have the last build of Ti2009?

If yes, annother possibility is to create a VistaPE-cd included Ti.

 

Yes, I have build 9615, which the Acronis site update page
currently lists as the latest update.

Some details of my environment: a Sony VAIO desktop, vintage
2006, running Windows XP Media Center edition with SP3
installed. Dual Pentium D processors at 2.8 GHz, one Gby
of RAM. Security (aside from my network gateway firewall)
via ZoneAlarm 7.0.483.000. NTFS file system, with over 200 Gby
free on a quarter-terabyte single hard drive. Usual backup
medium is a LaCie USB 2.0 portable hard drive. I have had no
problems with True Image 9. I'm familiar with Acronis' apparent
policy of doing its beta testing on the open market, eventually
arriving at a satisfactory build.

 

OK, no responses except the one querying my build number.
Should I assume this means nobody else has observed the behavior
I noted, of not being able to find any hard disk on attempting
to boot using TI2009 rescue media? Or, for that matter, the
file-opening error message I encountered on attempting to
restore?

A side question: I haven't come across the term "VistaPE-cd".
What does this mean, is it related only to Vista and not WinXP,
and how does one create the object in question? Thanks.

 

For XP you can create a BantPE-CD.

Look here in one of our sticky-threads: Product Links, FAQs & Useful Threads

Also you can look at UBCD for Win

All these creates a bootable CD/DVD using your original WinXP-CD and a lot of plugins. For example TrueImage (at Acronis Website) or other (Mustangs Website).

 

Tony B,

The "No drives found" error is a fairly common one.

Have you tried the quiet acpi=off noapic option detailed in Section II of the PLEASE READ BEFORE YOU POST thread?

TI 2009 uses a different Linux kernel and different drivers than TI 9. Most likely, the drivers for your system are not correct or not included.

Have you tried using the Safe Media (Safe Mode) version of TI 2009?

 

OK, that took a while with other things intruding.

I've gone through MrMorse's suggested process for building a BartPE CD.
The problem is that it offers no route to running Acronis TI without a
2009 plug-in. But the plug-in site offers no plug-in for 2009. It offers
many plug-ins for other versions of TI and several mentioning no
version number. Where is the 2009 plug-in?

Then I tried MudCrab's suggestion to enter "quiet acpi=off noapic".
This had no effect. MudCrab suggests that I may have the wrong
drivers. Where might I find the right ones? MudCrab also asks
"Have you tried using the Safe Media (Safe Mode) version of TI 2009?"
Sorry, but I have no idea what this version is: when I install 2009
it doesn't mention different versions that I could opt for. How does
one obtain or select this version?

Thanks for both replies, but I'm not there (a 2009 that can restore)
yet.

 

Both the BartPE and Safe Media add-ons can be downloaded from your Acronis account. You would need to install them before they can be used. Once installed, the Safe Media version will be available to include when you create a TI CD using the Media Builder program.

You can not add drivers to the Full Mode (Linux-based) version of TI or to the Safe Media (DOS-based) version. Only Acronis can do that.

If you create a BartPE or VistaPE CD, you can add any necessary drivers for your computer.

 

I tripped over the answer to one of my questions, re
Safe Mode TI, when I restored my system after my
latest adventures using my TI9 rescue media (boy,
would I have been in a mess without that CD),
and was offered Safe Mode by the Acronis
Loader. My build of 2009 doesn't offer that option,
which was why I was puzzled until my memory was
jogged.

 

OK, thanks for the latest MudCrab help. I'll follow up on
those pointers.

 

This is perhaps the most common problem with ATI and the forum is loaded with stuff about it. The prob is that the restore uses linux and the linux drivers don't suit all the hardware that windows does. Thus, one can backup but not restore on some hardware. using BArt or VistaPE is a way entirely around that issue because it avoids linux as the restore environment.

Another way to adress it is to contact Tech support collect some computer info and send it to them and then they'll send an iso you can use to make a BootCD with which to restore. It might work, if not, they'll send another -- it's trial and error an can be time consuming.

With ATI11, Acronis switched to a new linux engine and the drivers worked on some stuff that ATI10 wouldn't and not on some stuff that ATI10 worked on. ATI12.2009, what little I tired it before getting a refund, worked on stuff that ATI10 and 11 worked on--although my experience doesn't allow one to conclude that 12/2009 will work on everything 10 and 11 worked on.

 

OK, another half day, and I'm yet again in TI 2009, now looking for the
plugin which the Acronis site assures me is installed for all TI versions
from 9.1 on. To be precise, they say

"The plug-in files will be placed to the installation folder along with other program files."

So I've just emerged from an hour searching for these plugin files.
Two problems: first, I don't know what extension the filenames will
have; second, I'm not sure what they mean by "the installation
folder". I've tried the obvious places such as Program Files\Acronis
and Program Files\Common Files\Acronis, and some not-so-obvious
places, looking at each file in each case trying to divine whether it
could conceivably contain a plugin. I've done several complete
searches of my file system, with terms like Acronis and Plug. All
to no avail. (Even finding the Acronis site page I quoted above
took a lengthy session on the site -- searching it for Plug-in
didn't yield the page I eventually blundered into.)

So, has someone had the experience of finding the plug-in after
installation (of the complete version, natch), and can they
enlighten me as to its name and/or location?

Thanks for the continuing help.

 

In other versions that had the plugin included with the distribution file you had to do a Complete, not Typical, installation to have the plugin copied to the HD.

 

Thanks, seekforever, but as I noted parenthetically, I did indeed do
a complete installation. If you've accessed the plug-in yourself, it
would be helpful if you could tell me where you found it after
installation, and what the file extension and/or name were.

 

For TrueImage 2009 if you register the product you will have the option to download the addons. They are not included in the installation application. Once installed you can find the BartPE files here:

C:\Program Files\Acronis\Media Add-ons\BartPE

After installing create a new rescue media CD. This will then show the Safe version option.

Bruce

 

Thanks, Bruce. So, I guess the Acronis website just doesn't tell the
truth about the plugin being included. Your pointer to which directory
to look in eventually is most welcome. I'll give the website another
lookover for the place from which to exercise my download privilege
(yes, I'm registered; I even gave reregistration a try, to be sure,
but was promptly informed that I'd already done it).

This exercise in frustration (offset by the readiness of fellow forum
members to be helpful) would be unnecessary if Acronis would just
continue to make their recovery software work in common
computing environments as it did in previous versions. Windows XP
Media Center Edition hardly arrived yesterday from the Moon;
nor did Sony desktops.

 

The add-on download file name is TrueImage2009Addons_s_en.msi. When installing you can select BartPE or Safe Media or both. It’s important to make a new rescue media CD after it’s installed. I suspect that Acronis provided this separately to decrease the installation file size.

Good luck,
Bruce

 

Thanks again, Bruce. I finally found the page to do the download.
Your illustration was most helpful in identifying the thing once I had it.
I've downloaded. Now to work with the builder program and make
myself a rescue disk. 57Mby plus! That's a big addon, by my lights.
Now for a real dip into the strange, getting ready for Halloween.

 

OK, that about does it. I've successfully created my BartPE
CD, and can boot from it. But it still can't find my primary
hard drive. It can, oddly enough, find my USB removable
hard drive, so I can start TI when booting from the CD.
It's identified as a RAM drive, and the files can be seen, but
TI can't identify them as an archive, and in any case can't
restore since it can't find the C: drive to restore to. My
four card slots are found as drives, but not the DVD drives,
which is odd since the CD is read in one of them to boot.

At this point I'm going to retire from the fray for a while,
since I've spent a lot of time without achieving the last
of the essential goals, backing up, verifying a backup, and
restoring. I'll watch the forum and the Acronis site for news
of another 2009 build and see if Acronis can cure some of
their woes, and continue to be happy with TI 9.0.

Thanks, everyone, for the help.

 

Whilst a BartPE CD should work, I wonder if you tried with the standard TI safe mode?

The Acronis Safe Mode uses DOS and it tries to use BIOS settings (or if you prefer motherboard embedded firmware drivers) to access drives and ports and things.

One thing I've just noticed is you are using XP Media Centre, I recall this has caused problems on Dell Media Centre machines, mainly in a restore though.

If the Acronis system is still issuing support tickets, I would see if they can provide you with an ISO of the rescue environment dedicated to your machine. After trying the standard safe Mode offering.

Colin

 

If BartPE can't find your drives, you most likely just need to add the necessary drivers to your build.

A VistaPE CD is another option, as is mustang's MustangPEBuilder.

 

Hello all,

Thank you for using Acronis True Image

I can suggest you to install the latest build of Acronis True image Home 2009 (#9646), re-create Acronis Booting Rescue Media and see if the issue remains.

Tony B, if you still experience the encountered issue under Acronis Booting Rescue Media, please collect the information as it is described here and contact Acronis Customer Service Department here with this information. We will do our best to help you.

Thank you.

__

Oleg Lee