TI 2009 (9646) completes cycle with error

Discussion in 'Acronis True Image Product Line' started by gww528, Dec 14, 2008.

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  1. gww528

    gww528 Registered Member

    Joined:
    May 13, 2007
    Posts:
    23
    Using Acronis True Image Home 2009 (9646) to do the following.

    To make a full backup after two incremental backups and delete the old files. This is run daily.

    example:
    1) full backup
    2) incremental
    3) incremental
    4) start over, make full backup and delete old backups.

    Cycle #4 always completes with the below error.

    I tried starting over by creating a new task to backup & deleting all backups through True Image.

    Thank you for your help

    1 Information 12/14/2008 4:00:05 AM Operation C-D-drv to G-drv started.
    2 Information 12/14/2008 4:00:09 AM Analyzing partition 0-0...
    3 Information 12/14/2008 4:00:10 AM Analyzing partition V:...
    4 Information 12/14/2008 4:00:11 AM Analyzing partition C:...
    5 Information 12/14/2008 4:00:11 AM Analyzing partition D:...
    6 Information 12/14/2008 4:00:13 AM Analyzing partition E:...
    7 Information 12/14/2008 4:00:14 AM Analyzing partition F:...
    8 Information 12/14/2008 4:00:14 AM Analyzing partition 0-0...
    9 Information 12/14/2008 4:00:15 AM Analyzing partition G:...
    10 Information 12/14/2008 4:00:15 AM Analyzing partition H:...
    11 Information 12/14/2008 4:00:16 AM Analyzing partition 0-0...
    12 Information 12/14/2008 4:00:17 AM Analyzing partition I:...
    13 Information 12/14/2008 4:00:17 AM Analyzing partition J:...
    14 Information 12/14/2008 4:00:18 AM Analyzing partition 0-0...
    15 Information 12/14/2008 4:00:19 AM Analyzing partition K:...
    16 Information 12/14/2008 4:00:19 AM Analyzing partition 4-6...
    17 Information 12/14/2008 4:00:20 AM Create Incremental Backup Archive From: C-drv (C:), D-drv (D:) To file: "G:\Acronis\C-D-drv\C-D Backup-3.tib" Compression: Normal Description: "incremental"
    18 Information 12/14/2008 4:00:20 AM Pending operation 138 started: "Creating partition image"
    19 Information 12/14/2008 4:00:20 AM Locking partition C:...
    20 Information 12/14/2008 4:19:14 AM Pending operation 138 started: "Creating partition image"
    21 Information 12/14/2008 4:19:14 AM Locking partition D:...
    22 Information 12/14/2008 4:31:28 AM Pending operation 135 started: "Saving partition structure"
    23 Information 12/14/2008 4:31:29 AM File I/O error (0x40011)
    function = "OpenFileW",
    filename = "\\?\G:\Acronis\C-D-drv\C-D Backup-3.tib"
    Tag = 0xF35F747B3B21F833
    The system cannot find the file specified (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8B9
    24 Information 12/14/2008 8:24:24 AM File I/O error (0x40011)
    function = "OpenFileW",
    filename = "\\?\G:\Acronis\C-D-drv\C-D Backup-3.tib"
    Tag = 0xF35F747B3B21F833
    The system cannot find the file specified (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8B9
    25 Information 12/14/2008 8:24:27 AM File I/O error (0x40011)
    function = "OpenFileW",
    filename = "\\?\G:\Acronis\C-D-drv\C-D Backup-3.tib"
    Tag = 0xF35F747B3B21F833
    The system cannot find the file specified (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8B9
    26 Information 12/14/2008 8:24:31 AM File I/O error (0x40011)
    function = "OpenFileW",
    filename = "\\?\G:\Acronis\C-D-drv\C-D Backup-3.tib"
    Tag = 0xF35F747B3B21F833
    The system cannot find the file specified (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8B9
    27 Information 12/14/2008 8:24:37 AM File I/O error (0x40011)
    function = "OpenFileW",
    filename = "\\?\G:\Acronis\C-D-drv\C-D Backup-3.tib"
    Tag = 0xF35F747B3B21F833
    The system cannot find the file specified (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8B9
    28 Information 12/14/2008 8:24:41 AM File I/O error (0x40011)
    function = "OpenFileW",
    filename = "\\?\G:\Acronis\C-D-drv\C-D Backup-3.tib"
    Tag = 0xF35F747B3B21F833
    The system cannot find the file specified (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8B9
    29 Error 12/14/2008 8:24:58 AM Cancelled. (0x4000F)
    Tag = 0x1D8EAB676A3F6849
    30 Error 12/14/2008 8:24:58 AM Operation has completed with errors.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello gww528,

    Thank you for your interesting in Acronis True Image

    The I/O errors may concerns Acronis SnapAPI drivers malfunction or file system errors. You may try to reinstall Acronis True Image Home 2009 and run chkdsk utility. Check the disks for errors in the following way:

    - Go to the Command Prompt (Start -> Run -> cmd)
    - Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

    If the issue persists write support request and send log file with the error message. You will be provided with the latest SnapAPI driver for Acronis True Image Home 2009.

    Best regards,
    --
    Dmitry Nikolaev
     
  3. BSOTW

    BSOTW Registered Member

    Joined:
    Jan 8, 2009
    Posts:
    15
    Yes I Think, that I experience the same problem. See LOG-File...
     

    Attached Files:

  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello gww528,

    Thank you for your interesting in Acronis True Image

    Please make sure that network disk is available, please try to use the UNC path like \\Server\directory instead of mapped drive.
    When you map the drive, it becomes mapped only under your Windows account. Acronis True Image Home 2009 runs its tasks using the system account and so it is sometimes impossible to locate your mapped drive (especially when you are logged off). Please use the full UNC path (e.g. \\server\share\) instead of the mapped drive.

    If the issue still persists attach Acronis Report:

    Download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report and send it to us. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

    Best regards,
    --
    Dmitry Nikolaev
     
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