So I bought TI 11 to make an image of a clean XP install. I've tried it over and over to use "Backup" to create an image of my C drive. Both with "sector-by-sector" checked and unchecked. Either way it always has errors. How do I get this product to work. Incidentally, I was amused at the sticky above about unauthorized software being ineligible for tech support. What tech support? All I saw is I'm supposed to spend another $30 to get a phone call to see if Acronis might be able to get this thing working. Are they crazy ?