TI 11 - System State Backup & 100% CPU

Discussion in 'Acronis True Image Product Line' started by vango44, Oct 30, 2007.

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  1. vango44

    vango44 Registered Member

    Joined:
    Oct 24, 2007
    Posts:
    32
    Vista x86 Ultimate
    TI 11
    Asus P965 Express mobo with Raid

    Whenever I try to use the System State Backup feature, TI seems to start the task but cpu goes to 100% within 20 seconds and stays there.
    Task never rises above 0% done.

    I am able to recover by opening task manager and killing the "trueimagehomeservice" sp? process.

    I'll open a support ticket in the next few days but thought I'd ask here first.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello vango44,

    Thank you for choosing Acronis Disk Backup software

    I would like to inform you that this issue has been already reported to our Development Team. They've reproduced it and now working to fix this issue.

    Thank you.

    --
    Michael Levchenko
     
  3. larryweiner

    larryweiner Registered Member

    Joined:
    Nov 6, 2007
    Posts:
    1
    I've just downloaded the trial version to evaluate using it on my Toshiba Satelite A205-S4777 running Vista Home Premium. Essentially the laptop is out of the box, but with Vista updates posted from Microsoft Update. I have exactly the same problem as you've described and just wrote a technical support request to the Acronis site (I didn't realize this site existed at the time).

    I was able to do a full system backup. just not the System State backup.
     
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