TI-11 Recovery Bootdisk problem

Discussion in 'Acronis True Image Product Line' started by CarolinaMike, Sep 19, 2007.

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  1. CarolinaMike

    CarolinaMike Registered Member

    Joined:
    Oct 29, 2006
    Posts:
    12
    Created a Bootable recovery CD using version TI-11. Tried the disk and it does not boot properly. I get past the 2nd TI image and the next screen should be "Acronis Loader" and then after about 15 seconds then you should get the Recovery Interface. The problem is I do not get to the "Acronis loader" screen as it dies right there. Tried to create the recovery cd leaving the cd tray out- created disk but no proper bootdisk. Tried leaving the cd tray closed w/ the cd inside- created disk but no proper bootdisk.

    The boot disks for TI-8,9,10 all boot properly on this computer so any ideas what is wrong I'll try.

    OS is XP-Pro
    SATA II HD's both Seagate 160GB
    Intel DG33FB Mobo
    6750 Intel chipset
    External is an E-SATA II HD
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello CarolinaMike,

    Thank you for choosing Acronis Disk Backup Software.

    Please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Windows system information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you are not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

    When the screen stop scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. Kritker

    Kritker Registered Member

    Joined:
    Sep 20, 2007
    Posts:
    71
    How about fixing some of the problems being repeatedly mentioned in these forums? How about at least commenting on them? I expect software to install and run. I shouldn't have to be a computer software techie to get this software running.I cannot spend a week getting each and every program I install up and running. I have 29 more days to get my money back. I don't think I'll need all 29 days to decide.
     
  4. jmk94903

    jmk94903 Registered Member

    Joined:
    Jul 10, 2004
    Posts:
    3,329
    Location:
    San Rafael, CA
    If you have been reading the TI 11 posts, you are aware that bugs on top of bugs in new versions of TI are typical. Some versions are not too buggy in the first release, other like TI 9 take months to get to a good version. Although you could get your money back, after a few new builds are released, TI 11 is likely to be what you want. That may take several months; but TI 9, in spite of it's buggy start, became an excellent program. TI 11 is going to be an excellent program also, but it will take a while.

    I do not approve of Acronis' pattern of releasing buggy versions, but after they are given the time to fix the initial bugs (and the bugs added by fixing the initial bugs), they end up producing some very useful software.

    Rather than bothering to go through the trouble of getting your money back and then buying TI again in a few months, why not just take a wait and see attitude. I'll bet (your money) that you will be happy with the product eventually.
     
  5. Kritker

    Kritker Registered Member

    Joined:
    Sep 20, 2007
    Posts:
    71
    Why should I reward a company that does this with my business? T10 still has reported problems.

    This happens with far too much software and I am simply fed up.
     
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