TI 10 comes up with error TI9 doesnot

Discussion in 'Acronis True Image Product Line' started by asmas, Oct 30, 2006.

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  1. asmas

    asmas Registered Member

    May 11, 2006
    Installed TI10 (4871), everything went fine. Then tried to backup a file from a newly created b/u and from a b/u created by TI9.
    Both times TI10 comes up the the error message that it cannot read from Disk 1 which is the C-drive (SATA Nvidia Raid 0). Despite the error warning I can restore files. (I did not dare to test a full image recovery) Then went back to TI9 and no problems at all.
    Is this a bug in TI10 or do I do something wrong??
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello asmas,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    I suppose you meant "to restore a file from a newly created b/u and from a b/u created by TI9". Therefore, I would recommend that you download the latest version of Acronis drivers (there drivers for Acronis True Image 10.0 Home only), install it and see if the issue persists.

    If the issue persists, please do the following:

    - Download SnapAPI.dll

    - Replace C:\WINDOWS\system32\snapapi.dll with the downloaded one

    - Reproduce the issue and collect the log file.

    The log file will be created on the C:\ partition. The name of this file will be snapapi[date-time].log

    Please also send us the log file from Acronis True Image 10.0 Home that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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