Okay so I'm getting the error that I see others have gotten. I'm running Windows XP SP2 Tablet PC Edition on a one month old HP Tablet PC. I just bought the software today, so I have build 4,942. About a month ago I downloaded TI (don't know which build) and ran it fine for the 15 days trial. Today when I bought the license the trial version would not give me any way to just add the license to the existing installation (which is stupid) so I tried to uninstall via Add / Remove Programs. It started uninstalling then at some point the progress indicator started running backwards, then it finished with an error "during install". Note the error says during "install" not uninstall. I know sometimes installs are referred to as installs, but still... Anyway, I ran the installation file that I downloaded today (build 4942) and it said it installed fine. But when I run it I get this: "E000101F4: Acronis True Image Home has not found any disk drives" So I searched this forum and found a post about the SnapAPI. On trying to install it, amazingly at one point the progress bar starts running backwards and it finishes by saying: "The installation was interrupted before Acronis Drivers could be installed. You need to restart the installers to try again." Couple of things here: 1. I'm a computer programmer and I've never seen progress bars run backwards. And twice even. What's going on? 2. To the Acronis folks: I want one thing from you: a phone number where I can talk to a tech support rep. I looked on your site and found none. Imagine that. Don't give me lengthy "do this, then that, then some more". I've given you my money and have nothing to show for it. I'm not jumping through hoops to get your product working. Either I get live tech support or I call my credit card company to cancel the payment. Prior to finding this forum I did send a support request via the website, but to see this message board, and some of the lengths the Acronis people expect customers to go to just to kind of get their product working is unacceptable.