Thunderbird and eset smart security [antispam engine]

Using Eset smart security for few years now and worked flawlessly.

Lately I (sometimes/3 times last week) got 'error starting antispam engine [19]' while starting my emailclient. It happened suddenly though everything has latest updates. Module antispam works fine with thunderbird (nothing seems to crash or mess up email/spam sorting),I just see the message appear once in a while as notification and in eset's event log ..

In combination with Fritzbox router I use ESET smart security 4.2.67.10,windows XP registered (SP3) fully updated, malwarebytes anti-malware v1.50.1.1100 registered fully updated and thunderbird 3.1.7.

Have checked windows eventlog but nothing showing up there. In ESET eventlog the only thing there is: '18-1-2011 22:37:24 Antispam protection Error starting antispam engine. [19] '

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Dont have more info. Everything is scanned and is clean,no errors or other problems nor recently installed things.

It is not a big issue but I thought I better put it here so you know about it..



/regards

 

Hello,

Have you updated your ESET virus signature to the latest, currently 5798 20110118.
If so, you should uninstall/reinstall ESET. The following knowledgebase article provides detailed instructions:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2116

If the issue continues, please contact ESET Customer Care and provide them with the ESET log and a SysInspector log (http://kb.eset.com/esetkb/index?page=content&id=SOLN2219)

 

I was using 5798 yes,today its 5801 database. As soon as I have free time I will uninstall eset and reinstall and see if things get fixed. If not I will get in touch with customer care. Thank you for your kind help

/regards

 

Just wanted to give an update about my small problem with the antispam engine.


After I have uninstalled my ESET product,reset and did a reinstall of the product i have tested for a few weeks and the problem I had seems to have vanished.

best regards
Fara

 

Hi Fara,

Thanks for your feedback, glad all is well.